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I had a phone (x528) that was moved to a different jack and lost its identity (Not sure how/why- set relocation was on...). I moved it back to the original jack, and it retained the new identity (x560). I was advised to go into system programming and change DN's to change the now 560 DN to 528...

I have a couple of locations with independent phone systems, all of them Norstar, afaik. At a previous employer, I had a tech show me a piece of software, which I think I had to download from Nortel, that would connect via serial port to a Nortel system and allow me to manage the phones that...

At this point, I have the correct appearances and rings set. I might be having a phone problem (i.e. the handset itself might be bad?). I copied a set that worked correctly, copied a line that worked correctly, assigned the line to the set... and still no joy. I did however discover a rats' nest...

The call goes to the front desk- the extension does not ring at all.

IIRC< I set the receive digits to 6543.... unless you mean the number of digits received, which is 4 (telco sends 3, but other working phones use 4)

I know I am forgetting something, and it's been a while. I have a Norstar system and am trying to set a phone on an internal extension to receive calls coming in from a DID. I went in to Terminals and Sets, and made sure that the line was assigned to the extension. I went into lines, and made...