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I have 8.0(63) loaded and in the last two months I've only had two messages that got cut off - likely it was on the customer's end, as both were cell phones calling in. This equates to about a 99% reduction in cut-offs.

So far so good on 8.1(56) for eliminating the voicemail cutoff. I think your support guys hit the nail on the head.

Interesting. I was on 8.1(52) having the issue and just upgraded last night to 8.1(56), hoping that might help. From this, it sounds like (if it is a software issue) it still exists up through 8.1(52) at least.

No offense taken, but my post wasn't meant to be a digital sympathy card :-) I find sometimes knowing you are not the only one having the issue helps you determine whether it's software, hardware, global or unique to you.

For me, the system is new and users don't have virtually any messages in their boxes (only 8 users).

I have the exact same issue. Very inconsistent. Sometimes cuts them off after 30 to 45 seconds of talking, other times the system tells them "I'm sorry, I can't record your message right now" (or close to that).

I'm having the same issue and am just checking to see if bluemr2 ever got an answer.

Forgot to mention this is a new system and I'm using 8.1(52)

I'm using an Avaya 9620L phone with an IP500 V2 through a hardware VPN tunnel. The phone will connect and operate properly, but during calls the audio will intermittently cut out (like a bad cell connection). Some calls are worse than others. I’ve checked the call information during a call and...