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  1. t.abney

    Remove trabsfer prompt

    Is it just one application they want it removed from? Instead of express messaging you can trasfer to a phantom dn that is dcfw to voicemail. If it isn't the mailbox dn make it an extension dn in the mailbox.
  2. t.abney

    Enable VPN Function on 9608

    You might want to check the firmware and make sure VPN is not disabled. There are multiple versions on the Avaya site available for download we just had that problem on 9611s because we had the wrong one.
  3. t.abney

    Migrating Nortel CS1K to CM ??

    I've worked in both call center environments and like AACC much better than CCE and CMS. Unless there is some real saving I would not change. If you HAVE to replace the system I would look at IP Office with AACC.
  4. t.abney

    TN2302AP vs TN2602AP

    Thanks, Kyle, After reading some of the documentation this morning we think we are in good shape as long as we don't have a failure on the 2602
  5. t.abney

    TN2302AP vs TN2602AP

    Our system currently has (2)TN2302APs and (1) TN2602AP. It appears that the 2602 has more capacity and is handling the majority of our traffic. Our system is supporting approx 300 IP sets and 240 SIP trunks and growing. Does anyone have a document or experience with the Media-Processors...
  6. t.abney

    Is there a way to control what is seen on the display?

    CCE, 9650's Would like to display just the Skill
  7. t.abney

    Is there a way to control what is seen on the display?

    We need to control what is shown on the agents phone displays. Is that possible on a CM?
  8. t.abney

    Operator - personal ext#

    Thank you
  9. t.abney

    Operator - personal ext#

    Could you please share how you set this up?
  10. t.abney

    CMS Scheduling Scripts

    Does anyone have tips or tricks for scheduling automated scripts for Skill changes?
  11. t.abney

    Disconnect Supervision

    If the Avaya user has the call on hold how is the system or the far end supposed to know the call has ended?
  12. t.abney

    Locations Assigned to Phones

    Thanks, Tolson. So the ARS Loc = Network region? So as long as the dhcp is working properly and the phones are getting addressed in the right region we should be good. How about remote users? We have people who work from home all over the nation using softphones.
  13. t.abney

    Locations Assigned to Phones

    I'm relatively new to the Avaya red world, a long time (35 year Nortel vet) and recently started at a new company with no turn over and little documentation. I'm going through things to the best of my knowledge and have started looking at 911 routing. I see there are locations built into ARS...

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