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Thanks, I did find where to change the storage times, but that's an IT adjustment which would be a lot of work to get changed...I'm storing the data in an Access database. Dave, if you would use my username and combine that with a popular email service that starts with a Y! -- maybe you could...

I am trying to do some staffing comparisons based on headcounts or FTE's. I have been able to find a table inside of Symposium called eAgentLoginStat that shows the total duration that an agent was logged in. This works great with the exception that it is only good for about 30 days. Can I get...

Glad to hear!! Best of luck!! Thanks for all of the good information brewerdude

Do you not have the Symposium Call Center installed on your PC? Check to see if you have this directory: C:\Program Files\Nortel Networks\Symposium Call Center Server\Client\en\guides\pdfs On my system, this is where I have found 5 PDF manuals that have been EXTREMELY helpful.

Do you have any manuals? I might have some I can send you electronically. When you or IS installed Symposium, there should have been several ODBC DSN's established. There should be a System DSN called ICCM_PREVIEW_DSN. That is the connection you are looking for. I am still learning Crystal and...

Yes. It was in how my ID was setup on the our Symposium Server. I was able to link to the tables through Access and working on reports now What kind of issue are you having?

brewerdude, I am getting the following error when trying to connect: "[SYBASE][ODBC Sybase Driver][Sybase]ct_connect(): network pakcet layer: internal net library error: Unable to find protocol driver structure" I tried all of your steps, but stil unable. Is there something that was not...

John, I apologize I didn't clarify more ... I am not a "telephony" person, more of an analyst ... we use Symposium ... that's where most of my questions lie The only manuals that they had onsite were "Nortel Networks Symposium Call Center Server-Historical Reporting", "Nortel Networks Symposium...

Just switched jobs where I worked 14+ years with an Avaya switch/setup/reports etc. The company I work for now has a Nortel/Meridian setup. I know NOTHING about this! Is there some type of comparison somewhere I can try to relate to? For example; we have a secretary that keys in A LOT of...