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Hi all AA wasn’t ticked, so I have done it now. I cannot dial direct into my voicemail externally but can get in via the AA. I think I have reached my limit for administering this system! I can do the basics OK (HA!) but this AA/Voicemail is getting a bit tricky and I dont want to kill the...

Hi Curlycord (and others!), I really appreciate your help but please bear with me as I am new(ish) to this system. I have just recorded a primary greeting on that extension, and when you call it, it plays the new message then beeps and lets you leave a message....great. What I need, is to be...

Hi experts! I want (or the powers that be want!) to have a pre-recorded message play which at the end goes straight to voicemail bypassing all the system prompts i.e. playing the directory name and “is not available at the moment, at the tone leave your message then press square etc” So it’s...

Thanks for all your help, I will do some more testing. I can access the mailbox through the line that has the AA on it so its a workaround for now. Thanks again.

Thanks curlycord, I asked them re send using the info you provided and its worked a teat. Thanks again!

Hi All We have had a demo of a professionally recorded auto attendant message in MP3 format. I have converted it to WAV (PCM) 16Bit Mono using AVS Audio Converter and to .VBK using Call Pilot Player 4.04.04.18 however when you dial the number and listed to the recording it doesn’t sound very...

I am trying to access my voicemail by using my mobile phone as if I am out of the office and dialing into the system. Thanks

Ok, I tried calling the number which has our auto attendant on and it works from there! So we can use that number instead!

Hi All When I try to access a mailbox externally, I dial the direct number, wait till it starts to play the voicemail greeting message then press ** However as soon as I press * I get the message "Exiting the system goodbye!" What am I missing here! I have taken over this phone system and...