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Hello, Today agents xfer cusomers to survey. I'm trying to find a way to automate that process and am wondering if I could leverage the return vdn feature. Quick example 4 different chanels skills/agent groups Tech Support English Tech Support Spanish Digital Products English Digital...

I'm attempting to identify whicg VDN's are not in use for say the last 9 months and getting conflicting reports in CMS any idea which report I should be using?

M7208

Everything seems to be working however on my IP phone it gives me an option to pause, resume and stop recording. I’ve went through the feature codes and don’t see the corresponding codes for pause, resume and stop. Thus my question is..How do I control the recording from a standard digital set...

So are you guys saying it is not possible with out setting up an actual phone?

Yea I know I could do the phone in the phone room thing but I'll need to set up a few of them so a bunch of phones sitting in the phone room all set to cllfwrd to vm isn't very realistic. There as to be a way to set up a VM only ext or "phantom ext" As to the other response of using a hunt how...

Actually it's not even a DID just an ext but the version is 4.0.2.21d

Does anyone know how to make a ext ring straight to vm? In the Avaya world all I have to do is X port a ext and it will kick to coverage. I tried doing it on a "inactive" ext but that didn't work

It is but no dice yet I can forward internally but not outside

Hello, Having some issues being able to forward calls to a cell/off net. Just started working on this BCM 400 4.0.2.21d