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  1. AndrewP1234

    Incoming calls are going to receptionists mailbox instead ccr tree

    When our phone system is called from the outside the voice prompt that is set under custom call routing dosen't kick in, instead calls are going to the voice mailbox of our receptionists phone... any ideas about what the problem might be?
  2. AndrewP1234

    Voice Prompt dosen't initialize

    When our phone system is called from the outside the voice prompt that is set under custom call routing dosen't kick in... any ideas about what the problem might be?
  3. AndrewP1234

    ccr tree 1 is no longer an option under greeting table set up

    Is there a save button somewhere? I haven't seen one
  4. AndrewP1234

    ccr tree 1 is no longer an option under greeting table set up

    It works... Thank you!
  5. AndrewP1234

    ccr tree 1 is no longer an option under greeting table set up

    Incomplete... can't find any detailed information on what that actually means or how to remedy it... it was actually "incomplete" and functioning before I removed it from the greeting table. What should I do?
  6. AndrewP1234

    ccr tree 1 is no longer an option under greeting table set up

    We use a Nortel/ norstar phone system Long story short I set the ccr reference in the greeting table to "none" so that I could make the necessary changes to "ccr tree 1". Once I made my changes and I went back to the greeting table "ccr tree 1" is no longer in the drop down menu. Please advise,

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