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I have a customer with a recently installed S8300D running Communication Manager 5.2.1 with Communication Manager Messaging and one 302D Attendant Console. The receptionists are able to transfer to specific stations, but not the extension number for the CMM hunt group. What settings in the CM...

I am having difficulty getting a Personal CO Line to ring on a specific telephone. I have assigned the group as well as the button on the telephone according to the Avaya documentation. All the wiring and such has been deemed correct. What might I be missing that would make the per-COline...

We have Communication Manager 3.1.2 here at the office. I have the UCC working except for one thing which I can't quite figure out. The only thing that misbehaves is pressing one to leave a voice message instead of pressing two to try to locate the person. When I press one, I hear the canned...

I have a hotel for a customer who has a G3V6 with duplication and Emergency Transfer. The customer had to repair a trunk a short while back, and discovered that the red light on the TN775C Maintenance circuit pack is on. There are no alarms against the circuit pack in the system. Both...

I will be installing an additional LSP to an S8710 server next week. I am attempting to program the IP Network Region for the site; however, when I attempt to program the Connection Management from region 6 (the new LSP) to region 5 (the Meeting Exchange), it tells me that I "Cannot limit bw if...

I have a question on upgrading from Communication Manager 3.1.2 to 3.1.4. I know it's pretty straightforward, but the one concern I have is a specific Incremental Patch build (3.1.2-14852) created to resolve a path replacement issue when transferring/conferencing out of attendants in our...

Already done, which is why I wanted to make sure I had the settings right. I e-mailed my customer contact the maintenance reset procedure for that RS232 port. If that doesn't work, it's time for a new processor!

I need a little bit of help with the SMDR port on a MERLIN MAGIX processor. My customer, all of a sudden, isn't getting the information from the MERLIN on the TAPIT application. I know the baud rate is 1200, but I want to confirm the other settings. I believe the correct settings are...

An excellent suggestion merlinman. Three extensions have coverage buttons for either operator, and according to my DESI file, they all have DND buttons. I will offer this solution and see if it'll fly. Thanks!

I have a MAGIX 4.0 with an ISDN circuit at a customer site in Pittsburgh. The Night Service feature does not work the way they wish, i.e. it rings 6 times before it hits the attendant like in the daytime. The two operators have DND buttons, so that would work, but these two operators are...

S8300/G350 new out of the box and installed according to documentation. Alarm light on the S8300 blinks red steadily, and no link light on the Services port. USB modem and CD/DVD-ROM drive power up and I assume are functioning normally. Any suggestions for troubleshooting would be...