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Hi Everyone, I need help regarding our Vanity Number that can't able to pass through to the group hunt. Every time I dialed the 5480000, it keeps on ringing and it should be pass to the group hunt then redirect to a particular department. 5480000 -----> 7777(Group) ------> particular...

Hi, Can any one help me on how to activate outside or international calls on our Nortel Option 11C, we're using DID.

Ah ok, you mean once I put the NTDK84AA from Cab 1 and the Ntdk23aa to Cab 3, the cpu will auto sense tha Cab 3???please correct me if im wrong or misunderstood your reply...it s help me a lot...

Thanks you so much for a fast reply..My second question now is, can any one knows how to program or configure the NTDK84aa and NTDK23aa? What are the LD's are we going to use....

Hi...Can anyone tell me what the relationship between NTDK84AA and NTDK23AA? newbie here...thanks...

Hi..Can anyone help me on how to set-up ACD..For example, i have 5 agent and all engage and I have 3 ACD port to answer the 6 to 8 caller. My question is, how can the 6 to 8 caller direct to acd with PLDN 5041 in GHT while agent PLDN is 5040 in GHT...

Did PRI also have in-band signaling? or only DID R2 have?

Hi...Do anyone can help what is inband signalling to option 11c? how this program??

Hi...anyone know how to program call park for analog handset...thanks...

Hi, can anyone tell what is the difference between the following raw data from our cdr? Sample 1. Q 101 00 A002009 TN000E 01/02 09:52 00:00:02 C 029213976 & & 0000 0000 N 113 N 113 00 A002009 6792 01/02 09:52 00:03:24 C 029213976 & & 0000 0000 Sample 2...

Thank you so much!!!!

Hi! Can anyone help me in building ACD agent. Im a newbie..thanks..

Hi! im trying to program acd agent but there is an error appear REQ CHG TYPE 500 TN 5 4 ECHG YES ITEM CLS AGTA ITEM FTR ACD 77777 6705 SCH0707 FTR ACD 77777 6705 SCH0707 ANYONE CAN HELP??THANKS.....

tHANKS, what if i would like to put the acdn number with the existing 1? How could be able to put it without the sch0730 error? Thanks...

Thanks..what are the LD's I need to create ACD?

Hi! I'm trying to create ACD in LD 23 but every time i input numbers on ACDN, there is an error appear. SCH0730..Please help..what does sch0730 means and how can i program ACD. THANKS...

Thanks. Can you tell me how? I really dont know and i'm zero knowledge in nortel.

Hi! Can anyone tell me what is the meaning of bug7483 and how can i fix it? Thanks, Lebron0323

Thank you so much! how about technical set-up description? thanks.....

Hi! Can anyone help me to understand in lei mans terms what is the meaning of ACD agent and how does it works in call center? THANKS...