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Yes I can access both the installed Element Manager on the server and login via the web gui which is not overly intuitive.

Yes, all other services are already set to manual (evening and lunch). Should I change them to something different?

Thanks bluemr2 for the further help. Changing the control set on the lines to 207 allows me to press the newly programmed button and select the night service which when I press OK seems to confirm and then a few seconds later says "Access Denied" - any ideas? Thanks for sticking with me on this.

Yes the ringing service for night is changed to manual and no the receptionist is ext 207. I am unsure about what the Control Sets really are and how to configure? Under /telephony/Sets/Active Sets all DN's in the office are set to Control Set 200 including the receptionist phone however I have...

bluemr2, thanks for the great advice I am making headway I think however...when attempting to turn the night service on from the receptionists phone I get a "Denied in admin" message - any ideas? Secondly, how do I assoicate the global mailbox with the receptionist phone as it is a small office...

I'm not familiar with these systems and don't work in Telecoms so are you able to provide a little more information on how I can obtain the DDN for the global mailbox so that I can add it to a ring group? Please also(if possible) advise how to program the nite key.

I am a freelance web developer by trade but a client who recently had a BCM50 phone system installed has been left in the lurch as the company who did the instllation has gone bust. I have managed to muddle through a lot of what they needed however one thing I am stuck on is being able to...