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Thank you Ian

Thanks Ian for replying But can the Voice mail and call waiting work together. If on hold, it gives an indication to the caller,that the recipient is busy and then diverts to voice mail. Now the issue is the caller will think that the recipient might be deliberately not picking the line.

I have a problem. When the user has a call on hold, I want the new calls receive busy tone.if its the first call and is not picked up, it needs to go to voice mail. I had enabled the busy "BUSY ON HELD" and voicemail but the same is always going to voice mail. Please Help

I have a problem. When the user has a call on hold, I want the new calls receive busy treatment. I had enabled the busy "BUSY ON HELD" but the same is happening. Please Help

Even though I found the option it didnt work.. as the external CLI was still showing the 3 digit extension number. I sorted out the issue by adding the short code with 0N/Dial/Ns12345678"@xx.xx.xx.xx"/19 Thank you once again

Sorry my mistake... I got it. Thank you so much

I cant find that option on the user page!! im using the IPO 500 v2 R8.1 (65) and manager software 10.1(65) The menu tab options attached!!

I have one more issue.. when I did as instructed above, the outgoing CLI is the Extension no. ie if the no is (XXXXX123) it displays only 123 at the call receiver end. Please advise

Thanx buddy, It worked.!!

Thanx buddy, It worked.!!http://www.tek-tips.com/viewthread.cfm?qid=1720478

I have configured a SIP Trunk under the LINEoption and added 150 MSN numbers with their group ID under the [highlight #CC0000]SIP URI.[/highlight]. I am unable to add the 151st number, as the ADD button is disabled. Please advise on how to add the MSN from 151-200. I tried creating another SIP...