Search results for query: *

Trying to create a custom monthly report that breaks down ACD calls by Average calls per day. Also would like to create an interval report that canculates average call per hour per agent. Any help is appreciated.. thanks, JerryG

When running automated scripts via windows scheduler does the name login name used to login to the computer have to match the login name used to login to the CMS? For example if I login to computer with my domain login of rsmi but I login in to the CMS with a login name rsmith would that cause a...

Thanks Tolson!

Excellent advice guys, Thank You! One more question if I want to run an all agents daily each evening using a scheduled autospcript how will the script update the date automatically each day? Automatically? That would be ideal..or??

Thanks for the reply. Correct me if I'm wrong but I percieve the concept as you are creating a script(s) to run the report and then sceduling the script to run via windows scheduler which executes the CMS CentreVu client then auto generates log in and auto runs script per schedule configuration...

I have set up scheduled reports in past via CMS time tables to print reports to supervisors printers each morning however this is time the task is a bit different. I am trying to set up a couple automated reports to run daily to a shared folder on the network where they will be pulled by another...