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I have a trouble when a voicemail is forwarded from a basic mailbox user to a user with desktop messaging. When the UM user tries to access the forwarded message, they hear the basic mailbox user's greeting, this is followed by a pop-up stating that callPilot has stopped working. However, if 2...

This sounds like a "hot" PRI. It may not be so "hot" as to cause static on every call. This scenario becomes a problem when a user calls a number associated with another "hot" span. Usually you can alleviate this type of problem by padding the db of the PRI.

thanks for all the help gents. right now, we're looking at the telecorp vs. the algo solution. too bad the bcm call record option isn't silent. anyone know when Nortel's gonna get the BCM 200/400 and the BCM 50 capabilities synced up? I've got folks that wanna use the 1230s on their 4.0...

thanks SD, I'm checkin 'em out now.

We've just deployed a BCM400 4.0 with ICC.(15 agents, 2 skillsets) They want the supervisor to be able to record any agent's calls at any time without the agent's knowledge, i.e. adhoc call recording initiated by the skillset supervisor. Does anyone know of a call recording solution that...