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BI65, Great info. I didn't have time to look for the docs, my answer came from my collegue, a Service Consultant. He meant in my particular configuration the DWC is not doable because the ACD sets do not have a display. They are using "Agent Display" on the PC to view the info anyway. Thanks!

Found the answer to this one. The AWC and DWC feature keys are not supported in a CC6 environment.

Nothing has changed in the config for my queue or my sets, but I'll post them if you really want to see them. One other thing, I learned the customer has created an agent and assigned a skill set, but there is not a phone with that number on it yet. This possibly the problem? Thanks for your...

I have a CS1000MG with CC6. Last week one of the ACD groups (1 SUPV and 4 AGT) started seeing their call waiting indicator flashing, but no calls are in queue. I rebooted the CC6 server, and INI'd the switch, no change in status. Any suggestions on where to look next?

One other major caveat is that with CLI, you have to logout of the baseware after signing out (****, LOGO) using a new process. You MUST type <shift> <~> then <.> in order to exit the baseware. Then type <exit> before pressing the button to close the virtual terminal. Failure to do this will...

The major difference between all previous releases and 6.0 is that VxWorks is no longer the base language for the software. At 6.0 Nortel has migrated to the LinUx (Redhat) baseware. The LinUx basware enables running the CallServer as an application on the LinUx baseware. Plus it is SIP enabled...

Do you have a link to this story? Thanks!

I have a customer who is forwarding his (DID corresponds to extension number) extension to his cell phone. If I call his extension from another phone or if I dial it seven digit from another phone the call completes. However, if I call 7-digit his number from another cell phone, the call gives...

BUG1501 is observed on calls that are redirected to CallPilot / CDN via HCFW or DCFW from Phantom set. Resolution: Install patch MPLR24763. The patch is available from http://www.nortel.com/espl. Or you can contact your service provider to obtain and install the patch. Affected product base...

I have an issue with the browser closing from any PC other than the Call Pilot server, when looking up Class of Service details. Also getting an error that indicates the QOS is 100%. Any suggestion on where to look first? Thanks! SD

Sun... Try this link http://www.spectralink.com/consumer/resources/manual_linkwts.jsp]SpectraLink[/url] I just found it 30 seconds ago myself! Switch

LD 20 Req <Chg> Type <2008> TN 4 0 2 1 ECHG <yes> ITEM <cls hfd><CR> [If you want to remove digital display add <ndd> to the comand line <space> between each entry.

I found the part number from a NTP the Nortel Part Number is PO741489 it is called an "Extraction Tool" - Go figure?

You need to create a DMI entry for 781 under the 727 NPA to allow it to route local; if you have an NXX 781 in load 90, see what table it is routing to. You should make sure it is seen as a local route. You can repeat the process for any other NPA's that require that NXX, be sure that you...

If these are both local routed calls create a seperate entry for each combination under a DMI table (Just don't insert or delete any digits in the DMI table) You are effectively only using the DMI table to steer the call, while maintaining call security by keeping it under the NARS/BARS...

I know there is a tool provided by Nortel, it is usually stored inside the rear cover of the common equipment modules. Can anybody tell me what the name of the tool is, and what the part number is? I need to replace the two cables from my core 0 CNI on an 81C. Apparently someone either removed...

I tried the csv and the xls format, they both failed. Is there a limit to the number of users you can add vial "bulk add user" process? Or maybe I didn't have enough fields populated? Needless to say, Nortels "Help" button is about as useless as they could make it. I don't think I've ever seen a...

Engine1, Thanks for the suggestion. Can you elaborate on the csv idea? TJ

I know there is a way to format a spreadsheet with user data so you can add many users at once. Does anyone have an example they can share? Thanks! TJ

Hi Mel, it's TB! How's things at my Favorite Power and Light company? Add the extension for the JB site to the "adiitional lines" field of the GO mailbox. The Meridian Mail system can't answer a line that is not defined under the primary number called. Call me at 904.470.4214, I'd like to know...