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  • Users: CWhy
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  1. CWhy

    Multiple appearance DN

    This is just a guess but it sounds like the DN is MARPed on the analog. Try to put the MARP on the digital and see what happens. Other that that, I can see no other reason for the problem.
  2. CWhy

    Difference in Real Time Displays and Reports

    Thanks for your help but the issue has been resovled. The wallboard was set to display TOTAL wait time as opposed to Maximum wait time. Made the change and problem solved.
  3. CWhy

    Difference in Real Time Displays and Reports

    The supervisors RTD's are having the same problem. We are using web client for both the RTD and the Wallboard. The director sent me an example this morning from yesterday that showed a Max wait time of 50 minutes on the Wallboard but 538 seconds (9 minutes or so) on the RTD. Thanks for your help.
  4. CWhy

    Difference in Real Time Displays and Reports

    We have an issue that has been bugging one of our Call Center Directors for quite awhile now. We have several wallboard displays that show, among other things, longest wait time. It is never even close to being the same as the reports that are run each night. It continuously shows a wait time...

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