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That was it!! Thank you so much.

Thanks for replying. So the hunt group is set up for another site, but all the calls are basically routed to call center where agents extensions are added to this hunt group. In VMP there is a goto route to CallCenter Autoattendent, and from there there are conditions for business hours, go to...

Can someone help me out please? The way our VMP is setup is there are groups that are routed to an Auto Attendant. From this Auto Attendant, there is a start point that says go to night (night auto attendant), and check business hours - go to (day attendant, false - go to night attendant). I...

We are using Avaya 500v2. I am trying to figure out why some configuration is done through the phone to access for example outgoing with option 6. Why cant this be done in the manager? I am also not sure why some mailboxes don't have this option 6 at all and some do. In order to access these...

I am trying to figure out which mibs would even work with PRTG to monitor coldstart/warmstart for ip 500 v2. I have the mibs but the only ones that will actually show up on the sensor is the IPO-PHONES-MIB.mib, everything else is not showing up. I would like to just monitor in case of a power...

The phone dials out, i call another extension, talk for a split second, and it cuts off. This is with just the ports i mentioned above. I will check the port matrix, thanks. I found the cause of the problem and it wasn't the ACL. The switch for some strange reason kept putting the port that...

i was going for specific ports instead of ip but i guess that'll do. The phones are statically addressed. As far as the security goes, its a different company on this vlan.

I have a vlan that i'm blocking from reaching our main network but i have a couple of avaya ip phones (9620s) that i want to allow to reach the ip 500v2. I have 2 acls in place at the top allowing traffic in on the interface: udp on port 1719 (gatekeeper discovery) tcp h323 Phone will...

well then, that's what i m doing.

its complicated. i dont have access to avaya support. :( I dont have the sold to number.

I cant upgrade. Dont have a service contract.

i changed the clock, and it went without a reboot for a few days and started rebooting again. The sysmonitor is completely throwing me off with log configuration. Save screen Log as : this is the current screen you see in real time Log Preference: this is to save the actual log to file...

why does it reboot if the main line is set under fallback? It didn't do that at the beginning, started after couple of months.

holdmusic34 (Vendor)8 Sep 17 11:53 Yes and no. It's a rich tapestry this problem solving lark. If it's firmware or config related, you've gone and pissed 500+ dollarydoos up the wall by replacing the control unit unnecessarily. These two events occurred in the last two seconds of the up time...

i am just going to replace the unit, that should take care of it.

amriddle01 (Programmer)7 Sep 17 19:26 Those alarms are normal following a reboot, you need to capture a trace just before the reboot, not after smile I have it. The reboot was at 13:14...

joe2938 (Programmer)7 Sep 17 19:13 lots of things could cause this, faulty power, a bad power power supply, a defective UPS, A defective IP 500 controller So no way to troubleshoot this except just start eliminating one by one. Or just put in a new controller.

I started getting these daily random reboots. We have avaya ip 500 v2 on 9.1.5.0 and about two weeks ago, the system just reboots randomly daily. I tried to catch the reboot log but am not able to see anything. I dont think it logged the reboot. I have two logs here but it only tells me that...

The offline send configuration did replace the old one. Easy fix, Thank you.

I will give this a go, and get back. Thank you!