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Has anyone ever dealt with this? We had a site go into ESS last night that didn't come back on its own so the tech issued a forced-takeover ALL command, rather than just for the needed IPSIs. A few hours later the golden IPSI generated a license error and a major alarm because the system can't...

Has anyone else encountered user issues with the MM Client and Outlook 2007? Everything was fine and dandy with our user community until 2007 started to get rolled out and now we are dealing with a boatload of issues that keeps circling back to the Telecom team. Issues are desktop related...

Anyone else out there have this installed and in active use? We're trying to get this up and running but cannot log in as a presenter to set up a conference. I keep receiving a message that the authentication server did not respond? What is that? Also, what page do I login to as a presenter to...

We think that's what happened but based on the title of the involved party, the truth will probably never be known.

Is it possible that a trunk (ISDN PRI) be left open by the PBX and yet allow a call to terminate onto that trunk? We had an incident where a trunk "may" have been in some sort of open state connected to a meet me conference bridge and a call came through on that line, and all callers on the meet...

This past weekend we merged one of our sites into our main location as an ESS. Tenant partitioning was established and this site designated as location 17 in our Communication Manager PBX. The issue is that this is the only site, other than our main site, that has overhead paging. Our main...

I'm getting some new trunks installed (PRI). The protocol is standard NI2. How is that reflected when building the DS1 and signaling group? I keep getting an out of service near end on my trunks.

Does anyone know where the Avaya Outlook Integrator is saved once installed for One-X Communicator? I need to remove it but have no clue where it may be. Thanks.

How do I update the greeting on a caller app built bulletin board? Right now the only thing I hear when dialing the extension is "goodbye" then disconnect.

OK, thanks Mitch.

Thanks Mitch. Your information was useful and did the trick! Do you know of an easy way to copy ARS Analysis for location 1 into ARS Analysis for location 12?

I have a new location setup in my CM 3.1.4 PBX. Location 12 is for our new and now remote new data center facility about a mile down the road. I have a new local PRI installed there for which I'd like to route all calls from phones from this new location (location 12). Most concered about 911...