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Thanks everyone for the information it has been very helpful

How do change the date of the call I'm searching for Johnthephone guy?

It's one of our numbers in switch ,but we want to see what number called it from inhouse or possibly transferred. Thanks

Can someone tell me what steps I need to do in order to search for a phone number in OTM?

Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not...

Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not...

Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not...

How do you restrict a phone from calling outbound but have the capabability to recieve calls externally. Isn't this done with NCOS,CLS or TGAR? Not sure if all needs to changed or if only one. Any help would be appreciated.

Thanks Johnthephoneguy. I'll save that info

What's up Johnthe phone guy?

But to answer your question yes you can program a 2008 on a 61c.

Dude you need to be in the meridian forum. this is for Avaya systems

Does anyone know how to setup activity codes for agents ? I have added the codes I want to use.Is there another step besides making sure the agents have an activity code button on their phones and that the activity codes are in Activity Codes Lists in Symposium ?Do i need to add agents so they...