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Yes my issue has been resolved. The problem was my provider, there was an update for the cisco iad devices that was supposed to fix the Avaya and Toshiba phone systems. Once they did the update the problem went away. My provider(TDS) SAID they only provided the update to customers that...

Outlook plug-in in One-X portal Release 8.0.42 issue.. Contacts get imported incorrectly, eg. 123-456-7890 imports as 123-546-7980. I tried to delete the imported contacts and re-import them back into One-X but I can’t delete the outlook group created.. How do I delete the imported outlook list.

ok I will try that this evening. thanks for your help

I did.. its 8.0(16) and all our phones are 9608.. I know they are discontinued but could this be the problem?

I just tried to use softphone and it works. There shouldn't be any difference in them right..

SSA shows the correct information that was entered on the phone.

This is happening to all my users. When we try calling the state and we are asked to enter our taxid it doesnt work then either, the girls end up using their cell phone.

Calling a third party bridge.

This happens when my users call an external conference like free conference call or any number that requires a long extension number.. We currently have version 8(16).

No it is IP 500V2 and i have rebooted several times.

My users cannot seem to join an external conference call, they can call and get connected to the access number but once they are asked to enter the conference ID, the system doesn’t recognize the number e.g they are trying to enter 12345 but the system understands it as 111222233334455555. I am...

Hi Guys, I am trying to figure out where the outlook imported contact list lives on the onex portal. The problem I am having is a few of my users have multiple entries in their outlook plugin and the numbers even gets flipped e.g (218 to 281) which is very strange. I am trying to find a way to...