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One more thing, I noticed that if there are no regular agents availalbe to take calls the system immediately puts the skill into OVRLD2 state (overload 2). This would explain why the calls are going to my Reserve agents but it seems to render the whole reserve threshold concept useless as the...

Hi, I am hoping someone here can help me. I am trying to set up reserve agents that will only take calls after a certain time threshold has gone by. I set up two test agents, one with a regular skill level and one as an R1. My hunt group form has Service Level Supervisor? y, Activate on...

I had a similar problem before and noticed that when I connected to the PBX using a c-lan card I had issues (some commands just locked up and then closed the connection) but when I connected using the S87xx server I did not. I also noticed that when I upgraded my ASA but kept my same...

The step that I outlined is how to route to a trunk and pass the Rightfax routing code to the server. This is what the step should look like... route-to number 123~p9876 with cov n if unconditionally 123 is the trunk access code from page one of your trunk group form (tac), this...

I think I have the same configuration that you have and this is what I do to make the calls go to rightfax and pass the digits so that they go to the correct user. Set the fax number up as a vdn. In the vector you just need a step that reads Route to number ???(tac of your trunk...