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What version are you running? At one time there was a upgrade card for those, could also be the unit is going south

Open a Config and look at the control Unit, it's version of software is what you are actually running

Have you tried erasing security settings? Does VM Pro show your system name when you are logged in? With no calls inbound does system status show ports are open or in use? Licenses are valid? if you dial *17 are you able to hear the prompts?

Create a short code. Like this= Code *17, Feature voicemail collect, Tel number "?" ,line grp 0. Then under your Auto Att Actions set * or whichever you chose to Normal Transfer to * 17, or whatever short code you used

It is *7 on VM Pro in Intuity mode, it will then ask for your ext and # sign, then password and # sign.

Ideally, we want the caller to be able to ring 4000 for an auto attendant ( Incoming call Route )or to ring an individual phone with a DID ( I dont beleive the IP 500 can handle analog DIDs . In the example above, if the second caller is dialing 4000 and the phone company sees 4000 is busy and...

Single T-1 or dual card? Incoming Call Route still pointed at correct hunt group? Any way to do loopback test with ATT? Their smartcard showing troubles?

Reboot, Sometimes lines go into lockout with Central Office, and the system will show them idle.