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It is working now, not sure why no changes were made maybe has something to do with the number she was trying to call. Thanks for the help!!!

I'll try that I'm going over there tomorrow am and I'll let you know what I find out.

It's a 4412D, same as the other users. It only says incompatible when trying to make a call using phone manager. So yes double clicking on the number in the call log.

I have a site that uses phone manager lite, everything works except one user is having problems making calls from the program. Everyone else can double click a number in the call log on their computer and it will automatically dial the number and take the phone off hook. When this user tries to...

The 5420's were purchased about 6 months ago. One of the phones was plugged into the 406V2 the other was plugged into a 16 port DS module. Before the upgrade I was at 3.2.55, according to the upgrade instructions I should have been able to upgrade directly to 4.1. I first upgraded voice mail pro...

No, I never did see the TFTP request. I don't know if the firewall was blocking it or what.

Here's the deal I have a customer with a 406V2 that I upgraded from 3.2 to 4.1. They have mainly 4412 phones which all came back up after the upgrade (no firmware). They do however have 2 5420 phones that did not, they actually caused the system to keep rebooting. As soon as I unplugged them the...