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Hi Kyle this is some important information, thank you so much! I see that i am going about it the wrong way and will check a different approach to this issue.

Isnt't EC500 strictly related to mobile telephony? I have given it a look but sadly without success. What i tried is: Setup a vector which routes to a virtual station. The virtual station is linked to a coverage path which in turn is linked to a remote coverage target number. I have tried EC500...

Hi kind people, I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The...

Thanks you are right, sorry. @mods feel free to close the thread. (on a side note, how good does it feel to be on a classical forum once again :) )

Hi kind people, I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The...

Hi Thank you so much for your reply! I will have a look, i was kind of afraid this will be the general consensus. The challange here is that the excel files are generated by a system that nobody knows how exactly it works, we just keep it alive until a new solution will eventually take its...

I will start by disclosing that powershell is usually not in my job's scope, i don't have a lot of experience with it. I'm trying to write a script to: 1. Import an xlsx file from a folder 3. Convert to csv or save as excel (this is so i can delete all rows but the last one) 4. Upload it to an...

The lookup of that number happens in a separate system, i just need the caller's input to be saved as UUI and forwarded to the endpoint so it can be read. I have seen this can be done by defining variables such as: set CH = LA SEL 7 [CH – 'asaiuui' variable, LA – 'agent' variable] Then...

Hi everyone I'm trying to get a vector to collect digits so i can later use them for an automated process. Let's say something like the customer having to input their Package Number so we can automatically look it up once the customer is connected to the support hotline. Now let me start by...

Hi everyone Im currently having a very bizarre case, one of the VDNs is linked to a vector which in turn is linked to a virtual station. This virtual station has 3 points configured, the first two are remote lists (r9 and r10), the third is a third VDN which leads to an employee's station. Now...