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Make sure your "Call Server Type" in the 'Server' settings is set to CS1000 and not CS1000M if you are running on CS1000E 7.5

Upgrade to version 4.2.63 or higher. I would go to 4.3.85. The sig server is caching the HWID to the TN

Ran into a similar issue, but the error was "unable to connect to server". Setting in 'SERVER' section for call server type was set to CS1000M. System is now a CS1000E 7.5 and had to change the Call Server type to CS1000. Also caused the softphone to be unusable if it did connect. Pressing...

I know I saw this as an issue once before when reading through forums, well now I have it and can't find if there was an answer. Here is what happen, deleted an agent completely out of SECC and later reused that login ID for a new hire. Now when running reports the name does not show up on...

Thks GW for a response. I have all of the same settings. Have two different imaged notebooks (Dell 630 and 620 with XP), reinstalled i2050 and Personocall software. It looks like the Plantronics Personocall is not communicating with the i2050. I get the same i2050 feature results if...

Last year we waited for the release of 3.1 of the i2050 softphone so we could use the remote answer of the Plantronics CS50. All we seemed to get was remote hangup and mute. Has anyone out there got the CS50 to do remote answer with the i2050 softphone? I've checked all my HID and USB...

I have a SECC 4.2 on CS1000E, with CP-4.04 and have issues SECC not using the time of day treatment. Here is the scenario, call comes in on CDN 5000, gets a call treatment with menus built in CP, after selection thru the menus, CP transfers the call to another acquired CDN of 4000...