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Hi guys, we currently have a single IP500 8.0 (44) switch and I'm running IP Office Manager R8. We currently have approx 60 concurrent agents using Avaya 5410 phones 20 of those home agents on Avaya 9620s. We have three PRIs into the IP500. I want to know what my options are if we are to rapidly...

Hi all, anyone know weather Avaya Voicemail Pro 5 runs ok on Server 2008 R2? I've got it installed and auto attendant is picking up, but it wont leave any voice messages and I'm wondering if its a permission thing? Cheers

Hi guys, is there any way to do auto answer on external calls in Avaya IP office manager R8? Cheers Phil

Hi guys, we have a small call center using an IP500 switch. I have Digital 5410's in the office working great. I also have home agents using VPN phones. 5610SW IP and 4610SW IP phones connecting to a Cisco 5510 without issue. I purchased some Avaya 9620 phones and have enabled VPN on them. Whats...

Hi guys, I have some Avaya 4610SW IP phones (configured manually for VPN to a Cisco) I also have some newer 9620L that are just IP based (VPN disabled) phones. I now need to get VPN setup on some more 9620L's without effecting the IP (non VPN) 9620 and 4610 VPN phones..How can I edit my files...

Hi guys, I have a bunch of remote users with Avaya 4610SW IP phones with the installed VPN software. They all connect to my Cisco ASA 5510 without any issues. These remote agents all have 8 hour shifts and then leave the phones logged in. Upon there next shift (could be 10-18 hours) the phone...

I have my VPN AnyConnect clients connecting fine and they have access to "inside" resources thanks to Split Tunneling. VPN users need to connect to a third party web application (on the Internet) This third party site only allows clients to connect from our corporate public (outside) IP address...

Yes..

Hi, in my testing phase for a new 5510. I've got a basic config. AnyConnect VPN is setup. Clients download and install package ok. But cannot ping anything on internal network once connected (192.168.105.0/24) Any suggestions would be appreciated. Thanks : Saved : ASA Version 8.2(5) ! hostname...

Hi guys, we currently have a call center using an IP 500 system. We use 3 PRI as our lines. We have a VPN tunnel to a customers center whom have an Avaya CMS server. We use digital phones and Avaya IP Agent to take calls directed from our customers CMS server..We want to investigate having...

Hi all, I have a Cisco ASA 5510 device it has a serial number on the back (sticker) The one on the motherboard. Should the motherboard serial number be the same as whats on the back? Cheers

Hi all, I inherited the admin of our Avaya IP Office Manager system (6.2) While I understand most of the basic things (I'm no phone expert) I am not comfortable with some of the settings. Would it be possible for someone to explain in "laymans" terms whats going on here (I do know that this...

Hi all, what is the exact process to upload a new firmware to an IP400 DS v2? (if it can be done at all) I have a dead one and figured I have nothing to loose in trying. Secondly can one upgrade an IP400 DS v1 to v2? Cheers

jrtudor, that's exactly what happens with mine!!! I will take home and test..

When I plug a regular analog phone (same port) in I get dial tone and can phone out. I can hang up and do this again. Not for the Sound Station though..It never goes "off hook" I have to unplug it from the port to get dail tone back..I dont have a off hook key :( just an on/off key..This does...

I mean I made sure the setting in IP Manager for the extension is the same for a FAX line we have (but made sure the base ext was correct)..I thought it needed to be that way? (I'm no phone guy) Before I did that when I plugged in the SoundStation and tried to dial out I got a beeping sound like...

Hi all, I have a Polycom Soundstation 2201-03308-001. I have setup an analog port exactly like our fax line. When I plug an analog phone into the port I get dial tone and can call out. I can then hang up and dial again. (I presume this means the port is setup correct) When I plug the...

Hi, Our previous admin setup about 30 websites setup on our 2003 server running IIS6. If any of the websites become unavailable for what ever reason they all get redirected to another site on a second IIS 6 server..How did they set this up? Where can I edit this config? Cheers

I have it setup in Avaya Voicemail Pro and IP Office so that when a customer calls into a huntgroup it sends them to the queue (if busy). After 5 minutes of queued and still queued messages it then goes to voice mail. Can I setup so that after the 5 minutes it will prompt to either leave a voice...

Hi all, I have an issue with Microsoft DNS and Active Directory. I have 3 Server 2003 R2 servers. One of them is running DNS and DHCP and is the PDC (Operations master) This is an inherited network that I have tried to clean up. I have removed DNS completely (including removing folders in...