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Hi, Just incase anyone would like to kmow I thought it would be good to post what I did to resolve my problem. I created an x-port station and created a cover path which links to a cover answer group which rings up to 8 extensions simultaneously. I added 2 more cover answer groups to the cover...

Hi, Thanks for all of your comments. This has given me a few things to try out. Cheers,

Hi Mikeydidit, I would rather not give these users login id's. (all areas of the business). Can this be done without getting users to login to there phones? Thanks,

Hi, list conf soft shows SOFTWARE VERSION Memory Resident: R013x.00.0.340.3 Disk Resident: R013x.00.0.340.3 TRANSLATION DATE Memory Resident: 1:00 am WED JUN 28, 2006 Disk Resident: 1:00 am WED JUN 28, 2006 Disk Second Copy: good

There are 20 extension numbers at the moment. Normally, more gets added as more first aiders are qualified. cheers.

Hi, I have a First Aid number set up that when dialled goes to a specific hunt group with all first aider ext numbers. My problem is that if a phone is not on cover (person is away from desk, or forgot to put this on)the phone just rings out at that extension and does not move to the next...

Hi there, I will check this first and let you know how I get on. Thanks, Donna

181077 (TechnicalUser) 25 Apr 05 6:10 Hi there, I was wondering if anyone has experienced the following problem with NICE systems. When searching for a call for a particular agent it brings up all the agents details and login id's but it is another agent that is speaking??. I have checked...

Thanks - I will read through this. Cheers, Donna

Hi there, I was wondering if anyone has experienced the following problem with NICE systems. When searching for a call for a particular agent it brings up all the agents details and login id's but it is another agent that is speaking??. I have checked all the logins and they dont appear to...

Many thanks - will give this a try and let you know how I get on. Donna

hi again, I have tried to login as cust on the switch but I Still get "login is an invalid entry" when I type in the command.???

Hi, Yeah I have the cust login and there are 3 of all who operate the system but all seem to have the same problem as we have never needed to set up additional agents before. I take it that I need to change the settings on the switch in some way. Thanks, Donna

HI there, Thank you for doing that. I just have one last question how do you get superuser permissions? Thanks again, Donna Brogan

Hi, I am trying to set up a new administrator on the definity switch. I have tried to assign them with a new login and password by using the command: add login xxxx (where X is the login name). However, when I put in the command I get "login is an invalid entry". I dont know if I have the...

Hi, Does anyone know if it is possible to create a cover answer group with minicoms so that they all ring simultaneously and anyone in the answer group can answer the incoming call?. I have tried to set this up by creating a coverage answer group but find that not all of the minicoms are...