Search results for query: *

I´ll reply on myself so maybe I can help other Nortel "rookies" with this issue. I acquired a new ACD in LD 23 nicely but couldn´t get it acquired. This is supposed to be done in the CCMS- Configuration - ACD - DN Simply add the new ACD and acquire it and there u go.

I am sure it´s rather easy, but I simply don´t know how... I have created a new CDN in LD 23 but I need to aquire it. Can anyone tell me how to do this? Thx

Just to add some more details as I found useful information within the forum. The only questio here is does someone know why for multicast it is going to 230.0.0.1? Is this really necessary? Can I change this or is an IP address necessary for the multicast option? If someone should have a...

The CCMS server tries to access 230.0.0.1 Before studying why and for what reason it does this, has someone experienced this as well and could inform me about this. Help would be more than appreciated.

Does someone have experience on integrating CCMS, CCMA with CCT, an IVR (MPS500) and a CRM application ? I would like to get in touch with someone to launch some questions and doubts we are bumping into these weeks with this integration.

Hi All, We have a CS1000E and softphones installed (with CCMS, CCMA, CCT and an IVR MPS500). Is there a way to have an agent auto-login and agent auto-logoff configured? The IVR lines are defined as agents as well and I hope the aut-login (and auto logoff if needed) can apply for these lines...

Hi All, I am having a similar issue as miwmaw. CS1000E and softphones. Is there a way to have an auto-login and auto-logoff installed. For example, doesn´t there exist an option within the CCMS or PBX to have this configurated? thanx

Can anyone help me with the steps to take to have existing messages on a MIRAN card replaced by other messages and put these messages onto the CS1K through the 2050 Softphones? Thanks in advance

Am I going the right way with the following: At first I will have to go to LD23 - YES to NRAC to the corresponding ACD queues. Afterwards assign to each Softphone a key/button with the function ACNT. When I put the telephone in not-ready, the assigned button/key "flashes" the activity code...

Hi all, Could anyone give me directions to have activity codes like "gone for lunch", "bathroom", etc. configured? These codes are already within the CS1000 but I don´t know how to get them on the softphones and so far I haven´t had any luck with the documentation. Thanks