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Thanks for the information. I'll dig through this when time permits to see what I can learn and what additional questions I may have. Much appreciated.

Doing some further testing with our attendant console: There is a Position Busy button, and the current behavior is as follows: During business hours, if our receptionist is away from her desk and a call rings several times before it is answered, both the Night button and the Position Busy...

Yes, we have a DCP Attendant Console 302C. I've attached a screen shot of the commands you asked for, plus what Coverage Answer Group 1 shows. To clarify what happens to incoming calls during normal business hours: if the receptionist leaves the front desk console to perform other brief duties...

I don't have enough knowledge of the type of trunks we have. But I've attached what List extension-type 3500 displays and the trunk group that handles incoming calls. Let me know if this info is helpful...

Display station 3510 opens to one of our company executives, but it's not related to the routing of 3500 calls. Display station 3500 displays "Extension exists but assigned to a different object". Thanks for any other ideas you may have.

Thanks for your response. When I used the list usage extension 3500 command to display the Attendant and Station Button listings, neither were view-able with a double-click. Therefore, I cannot view any programming associated with either.

Thank you for your reply. I entered that command, and it lists two items, Attendant Button and Station Button (see attached). However, they don't appear to relate to the two extensions that beep (3708 & 3709). If it can determined how calls to 3500 are routed when they come in, that could be...

Our company uses a Definity/Audix phone system that is 20+ years old. While I am able to perform basic software changes, but I would appreciate any ideas on how to do the following: When customers call our main phone number (ending in 3500) during business hours and our receptionist is working...

LB, Thanks a ton for the ideas. I'll continue working on this and see what kinds of results I can produce. Much appreciated! SC

Hi, All: Our Accounting department uses Crystal Reports to print checks to vendors on 8.5 x 11 paper where the check is already pre-printed on the bottom third of the page. On the top third of the page, the current CR prints some page header info (CR page header section) along with a varying...

That's what I needed. Many thanks!

In Definity Site Administration (release R1.5.06), when I enter the command "list group-page", I get the following: SPEAKERPHONE PAGE GROUPS Group No. Group Ext. Group Name COR No.of Members 1 3701 Group 1 1 4 2 3702 Group 2 1 5 3 3703 Administration 1 6 4 3704 Design 1 5 5 3705...