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  1. jyang12

    VM Pro switch to VM

    Hi all, I've converted our VM Pro from a physical box to a VM running on Hyper-V and everything is working fine including CCR as far as my testing goes. However the voicemails don't deliver - we can call and get the greeting, leave the voicemail without problem, but they don't show up on either...
  2. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    Will do, thanks!
  3. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    Thanks Gunnar. Did you mean we need to start using Stun after putting a firewall in between? We haven't been using Stun on our SIP(not sure if the provider even support it) and from what I can see we're doing strictly physical network change here which is not really SIP/VoIP specific? Same thing...
  4. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    Hi guys, in order to make this change, on the IP Office side I only need to change the IP on the LAN2(WAN) to an internal IP that connects to the LAN port of the firewall, no need to touch any other change right? everything should just register thru the same route that goes out from LAN2 thru...
  5. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    Thanks Gunnar, by "disable SIP inspection/SIP ALG" you mean on the firewall unit, not the IP office right? And so besides the list of IP/port to allow from our provider, protecting an IP Office is not different than a regular data network device I suppose? Thanks again.
  6. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    I guess I was trying to confirm whether there's anything special for firewalling ip office or its standard NAT that even a person knows nothing about SIP Trunking can do it as long as you point out the IP's and port? I have a Cisco guy that I can use in that case.
  7. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    Thanks westi, did you need to do anything special on that watchguard unit or you simply restrict inbound to the external voice proxy with port 5060 static NAT to ip office? Wide open for outbound right? Thanks again.
  8. jyang12

    No audio with IP Office native firewall, SIP at 9.0.3

    We recently upgraded 2 sites from 7.0 to 9.0.3 with all latest patches. Everything turns out smoothly except that no audio with calls or VM - we later found out that as soon as we take off the firewall profile from the WAN interface it works again. The same native firewall profile has been...
  9. jyang12

    How to enable VPN on 9620L if it's disabled?

    Well I'm the only person who manages 4 sites of over 100 phones, would you categorize that as professionals in the field? I'm not pretending I know everything so I'm trying to get help here. Of course some questions here would seem too easy to answer, but I'm sure there's always others could...
  10. jyang12

    How to enable VPN on 9620L if it's disabled?

    Well that's why I'm here:-) I agree this is really basic stuff and there must be something I did wrong - I hope experts here can point that out easily. Believe me that phone is not worth of hiring an engineer, worst case I'll just use it as a regular phone.
  11. jyang12

    How to enable VPN on 9620L if it's disabled?

    Well, I'm reporting back what I did here: I realized it doesn't matter whether the version online is different, I could just go ahead and upload a version into the embeded file management. So I went ahead and verified after the upload that it's the online copy now. But my simplification attempt...
  12. jyang12

    How to enable VPN on 9620L if it's disabled?

    Guys, still struggling in trying to locate the right spot for the 46xxsettings.txt. The copy on the VM Pro server is not matching with the live one available from IPO(which is also the file server for all phones). I checked embeded file management as well and don't see it there either... Where...
  13. jyang12

    How to enable VPN on 9620L if it's disabled?

    And you care to point me the link - searched on avaya.com and there are many different versions. Looking for version that's best compatible with IPO500 V2 7.0, and 9620L. Thanks
  14. jyang12

    How to enable VPN on 9620L if it's disabled?

    Oh that sounds better - is it a free tool? I can download the 46xxsettings.txt and modify it and save it on my PC. Then change the file server address on the phone(do I have to change the group number still?). After confirming the VPN is enabled then I just change the file server address back on...
  15. jyang12

    How to enable VPN on 9620L if it's disabled?

    Well I don't know what happen but I can't find such folder either in the embeded file management or the Manager folder of our VM Pro server... I do see the 46xxsettings.txt under the Manager folder but it's different than the one I download from http(thus what the phones are using). We're...
  16. jyang12

    How to enable VPN on 9620L if it's disabled?

    A stupid question: I can't find the 46xxsettings.txt from embeded file management. That's my first impression but just can't find it... I can download it thru http though. That's why I got confused as how do I upload back the modified version??
  17. jyang12

    How to enable VPN on 9620L if it's disabled?

    To make it less complicated, how about just SET NVVPNMODE 1 if 9620 is detected and do the rest on the phone itself? I can just add that one line on the default 46xxsettings.txt(on the 9620 portion), right? Also I'm trying to figure out how to modify the 46xxsettings.txt file, as I found that...
  18. jyang12

    How to enable VPN on 9620L if it's disabled?

    Hi all, I've seen posts here discussing how to configure VPN on 9620 or 9620L phones. But I've been struggling on how to enable the VPN option in the first place - for some reason that option is disabled on the 9620L I have and there is no way for me to enable it... Is there any way for me to...
  19. jyang12

    multiple sales queue

    Great. How does it impact the performance if too many sales queues are out there or it doesn't matter at all? Thanks
  20. jyang12

    multiple sales queue

    Hi all, In order to track a couple of people who don't belong to the sales, and due to the limitation of the CCR(we're running 7.0), can I assign those people to another sales queue and so I can specify some report just on that "sales queue"? My only concern is if I check the CCR agent group...

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