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Doesn't the Avaya have any reporting that would show a port was shorted? When I worked for New York Telephone back in the 80's one of our customers had a fire (on wall street) and our PBX health center (now a days called a NOC) knew it before the fire department did as the phone system "called...

I resolved the issue. I found the cable for the extension having an issue that went under a chair mat, it was crushed and exposed. I hadnt realized that the phone was plugged into a jack that was extended under the chair mat back to a wall jack (not my install). When I was toning out the line I...

I did and so far I got a non-comital answer...I cant get them to say yes or no. I was very specific about plugging a 9508 into an analog port and I got a response back about generic shorting of wires, etc... thats not what I asked.

I would expect the Avaya to be robust enough to handle plugging the wrong phone in. Accidently plugging a 9508 into an analog port seems like something that could easily happen a lot and I would totally accept it if the pbx damaged the phone but not the other way around. Although, in my opinion...

yes, its port 2-1, was working fine for several years without any issues. The problem happened 3 times in the last few weeks. Nothing was changed on the system programming or cabling. A tech company for the avaya is telling me its a cabling problem, except that the 9508 only uses 1 pair, but if...

No its not directly related. The other post was about a specific problem having with one extension that I am diagnosing and the issue started well before I plugged into the wrong port. The Avaya 9508 phone was on port 2-1, when diagnosing the issue I plugged a test 9508 into port 1-2 (wrong) by...

Is the avaya robust enough to handle plugging an Avaya digital phone into an Avaya analog port? I had a tech insist that you could damage the Avaya if you plug an Avaya digital phone into an Avaya analog port? I would expect the opposite to be true, given the voltage ranges of analog ports...

Just clarifying. Its only happening on one phone. I have Digital, analog, and IP phones installed. Only 1 extension appears to be having the problem. Its happened several times now. When it happened I tried connecting another phone to that port and it still did it. Are you saying the issue is...

I have an Avaya that's about 5 years old. Its been working fine for quite some time. Now occasionally, one of the 9508 phones gets a white screen with "please wait" message and the phone is otherwise locked. doesn't respond to anything. I have tried plugging a new 9508 directly into the port and...