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  1. donna123

    Off premise IP phones and shop bells

    I'm pretty sure I already know the answer to this, but apparently my boss puts more stock in the forum's opinion than mine, so to appease him, I am reaching out to you all. I have an IPO 500v2 running 9.0 in building A. In building B I have three 9600 series IP phones. AFTER the install, the...
  2. donna123

    No option for Auto Attendant listed

    Thanks Jamie! I will see what I need to do to get an upgrade.
  3. donna123

    No option for Auto Attendant listed

    Version 2.1 (27)
  4. donna123

    No option for Auto Attendant listed

    OK, I checked and under Control Unit in the config it says: 1 IP 406 DS 2 Analog POTS2 3 Digital DCP 8
  5. donna123

    No option for Auto Attendant listed

    It is set to embedded
  6. donna123

    Partner VM PC Card Call Answer Mode

    Oh for duh! Thanks for setting my head straight!!!
  7. donna123

    Partner VM PC Card Call Answer Mode

    I have a Partner PC Card large installed and there are two mailboxes that are not playing the beep and allowing callers to leave messages. They get the greeting, then silence, and goodbye. When I log into voicemail admin and choose option eight to change the call answer mode for the mailbox it...
  8. donna123

    IP Office not recovering from PRI outage

    When I open System Status-Trunks-Line 5-Whole Line...the only option I have is to put it Out of Service or Reset Trunk. Grayed out is Loopback Status:None, Test Type:Pseuso-random 15 bit, Disconnect, Call Details, Start Test, and Inject Error.
  9. donna123

    IP Office not recovering from PRI outage

    I have just recently installed an IPO 500 V2 running 8.1 (69) and VM Pro. In the control unit there is a Phone 8 in the first slot, a VCM/PRI in the second slot and a UC Module in the third slot. There is also a DS16 and a DS30 connected to the system. The CO has been doing some maintenance...
  10. donna123

    IP Office Hunt Group not ringing all the phones

    I have an IP Office 500V2 in Essential Mode. There are 2 combo cards, 2 DS8, and one PRI card in the main unit, and a Phone 30 expansion module. This system also has two Engenious Durafon Pro Units connected to it. From the base of the Durafon the line ports are plugged into analog ports on...
  11. donna123

    Embeded Voicemail Collect button on Partner 19D phones

    That makes sense, but I know I have had a voicemail button programmed on a partner system (acs) that dials voicemail even though they are grabbing outside dial tone first. Now you have me thinking...Thanks for the insight!
  12. donna123

    Embeded Voicemail Collect button on Partner 19D phones

    I have a customer with an IP Office 500 in Partner mode and embedded voicemail. They are still using their Partner 18D phones. I have programmed a Voicemail Collect button on the phones and I have also tried just feature 00 and intercom 777. Both options work, but only when on speaker, not...
  13. donna123

    Doorphone vs. Hunt Group in IPOffice Partner Version

    I have a customer that has an IP Office 500 Partner version. They would like to install a door phone that when lifted calls a hunt group, so i.e. it calls one phone and if they don't answer it moves on to the next phone...etc. I really can't see a way of making this happen, but was just...
  14. donna123

    Partner ACS R7 -18D blinking lights

    OK!!! I will give it a try!! Thanks!
  15. donna123

    Partner ACS R7 -18D blinking lights

    I have a customer who has one phone in their office that randomly sends out a blinking red light to the other phones in the office for her extension. In other words ext. 14 appears blinking red on the other extensions in the office...the only way to make it stop is to put on her DND so it is...
  16. donna123

    Extensions that mirror each other

    I will have to study up on that...sounds a little deep to me, but I am always open to learning something new! I will look into it.
  17. donna123

    Extensions that mirror each other

    I have a customer that has a Legend 7.0 system with Magix Msg for voice mail. They claim that at one time the system was set up so they had two extension 14's. I know...I know...! They have a guy that has two offices on two different floors. So when he is the downstairs office (Ext. 14) all...
  18. donna123

    Legend system doing weird stuff

    I sent them a new (different) power supply to try. We will see what happens with that. Thanks everyone!
  19. donna123

    Legend system doing weird stuff

    Well, so far I have narrowed down the vintage as a Legend 3.0 V10.0...I haven't gotten error logs yet, hope to have remote access this afternoon :)
  20. donna123

    Legend system doing weird stuff

    I will get with the customer and investigate this further. Thank you for giving me a place to start looking. I will report back soon!

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