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  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

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  1. bobbywires

    Supervisor desktop

    Having issue with agents not showing up in supervisor desktop (8.5) when using cisco anyconnect vpn. Any feedback would be greatly appreciated.
  2. bobbywires

    Centrevue

    Shouldn't that be an ACDIN call?
  3. bobbywires

    Centrevue

    Can anyone explain to me what AUXIN in the status column means? Thanks for your anticipated help.
  4. bobbywires

    Help with error code

    Could not find this error code to resolve.can anyone help. The port is the VAL board which seems to be fine.Thank you for your anticipated help. Port Mtce Alt Err Aux First Last Name Name Type Data Occur Occur 01E1633...
  5. bobbywires

    Expansion

    I'm looking to expand my ACS rel.7 system. i ran out of slots and i would like to find out what equipment i would have to purchase. Thank you for your anticipated help.
  6. bobbywires

    Handling of phone system

    Can anyone help me determine how many telecom staff would be needed to handle a 750 people business with a 100+ agent call center, also handling Definity G3, Intuiity Audix, NICE recording system, Call Acoounting,CMS and doing MAC work. Thanks for any input.
  7. bobbywires

    Handling a phone system

    Can anyone help me determine how many telecom staff would be needed to handle a 750 people business with a 100+ agent call center, also handling Definity G3, Intuiity Audix, NICE recording system, Call Acoounting,CMS and doing MAC work. Thanks for any input.
  8. bobbywires

    Intuity Audix release 5

    Thanks for your help Mike!! One more question....anyway of backing this up on another server also?
  9. bobbywires

    Intuity Audix release 5

    Is it possible to send me a link with documentation on the backups? Thanks.
  10. bobbywires

    Intuity Audix release 5

    Can anyone help me locate some documentation on how to do backups on the sytem? Thanks for your anticipated help.
  11. bobbywires

    CMS--Reader boards

    Can anybody help me with setting up a script for the symon boards? The realtime data is not be pulled from the CMS and i believe the script is set up wrong. I appreciate any help. Thanks Robert
  12. bobbywires

    Music on hold

    Is their anyway of turning off music on hold for internal calls?
  13. bobbywires

    Hold button

    Is there anyway of using hold on single line set with a feature access code? Thank you...
  14. bobbywires

    Hunt Groups

    What group type can i use if i want the next available station? Thanks!
  15. bobbywires

    Merlin Legend

    Do you have to do any initial programming when installing a new 408 card? Thanks for your anticipated help.
  16. bobbywires

    Ringing

    is their a way of programming different ring tones to individual lines?
  17. bobbywires

    Merlin Magix forwarding

    thx....what about deactivating the call forward?
  18. bobbywires

    Merlin Magix forwarding

    Can you forward an operators extension to another extension? if so, how? Thanks for your anticipated help.
  19. bobbywires

    After Call

    How do you set the min and max time for an agent to be on after call? Thanks for your anticipated help.
  20. bobbywires

    Announcement

    Is their any way of putting a VAL board announcement on an extension?

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