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I would not rely on it for primary communications. I get many service outage emails from Zoom regarding phones going down - although in targeted regions. And Help Desk is a joke now.

so one step further, i forgot about the agent form, i could then program all the stations with both q-call groups but if A only has SN01 in his agentid-login he will only see those calls and if i add agent B with both SN's B would see both ring through? That would be huge as we are setting up a...

so lets say i have a sales queue and a service queue. sales Skill Number is 01 and service Skill Number is 02. i have 1 person to answer the phone. can I program both Skill Number Queues to the same phone and will the agent be able to tell which Queue is ringing through?

8300/ver.4.0 For example night service is on the tenant and trunk forms but not the LDN. I seem to remember when we removed the night console it was the tenant form we made the edits to.

Good Day All Goal: send console into night service and have internal and external calls go to bridged extension. Forms: Cha tenant x and add extension to night destination field Discussion and Concerns: we currently don't have any stations or consoles set as night. 1. will the tenant form do...

Hello All Current scenario: Hospital setting, patient calls in to switchboard who then parks call on a reserved extension, then pages Dr., Dr calls into switchboard and gets conferenced to the parked call. Ideal scenario: Dr calls into parked extension themselves in an effort to reduce traffic...

Thanks! I do have 5 copper lines for the traffic now and I will continue to use them as 2nd route. They just do not send ANI data and I cannot unblock our current set up, so I want to steal some ports to run my 911 traffic out of the isdn trunk unblocked. I want to steal them from the middle of...

you need to add "2140" to 'secondary extension' on page 1 of 2141 voicemail (audix) i have a few lines like this set up.

Are there any ramifications to removing 6 ports / members from an active trunk group? I want to add them to a new trunk group for 911 traffic. Thanks

Does anyone see an issue with taking 10 members from one trunk group and creating a new trunk group that would allow some restrictions imposed on the first one? We run our site with ANI restricted so the called number sees 'blocked' or 'unknown'. we need that. But we also need to change our...