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We've been noticing issues with our 9611G phones. We have about 100 of them in our office, the only phones we use, actually. The one at our front desk has three extension modules on it. We're using IP Office 500V2 8.1 (95). In the past couple of weeks, we have not made any major system changes...

The sha1RSA certificate for our Exchange 2010 server was revoked by our Certificate Authority (GeoTrust) last week, apparently because all sha1 certificates have been deprecated. This blocked users from getting to Outlook Web Access on most browsers. We were able to get a new certificate, but...

How does Windows Server Backup determine how far back to keep system backups? The number of "Available Backup Dates" in the recovery tool is different across all the servers in our network, and I don't see any options to configure them. Thanks, J. J.

Thank you. I should have specified that it would be nice if I could keep the user in the office phone Contacts, but make unsearchable through the automated phone system when people call in.

I would like to be able to hide specific users when callers use the dial-by-last name feature to look someone up. This thread940-1678202 mentioned removing the Full Name or deleting the name greeting, but neither of those solutions work. Is there any easy way to do this? Thanks!

I should probably start a new thread, but I'd also like to know if there is a way to get to the directory or an extension directly from the outside since our auto-attendant is down. Right now, the only way to get to direct extensions from the outside is for our secretary to forward calls during...

I have not been able to figure out how to get voicemail to pickup when someone calls our two huntgroups from an outside line, but I haven’t had any success. Let me mention that I am not a phone expert, but I am tasked with managing Avaya in our small office. Also, our Voicemail Pro unit is...

Thank you. I am waiting to hear back from our vendor on this.

We have two phone circuits for (I believe a PRI) our phone system where I work. Is it common to have an active line that we're paying for just as a backup (or for some other reason)? I am not very familiar with phone systems, but I started in this position a few months ago and have been tasked...