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Symptom: 1. I am not receiving the BYE commands on the SPAN port to end the SIP call. 2. Wireshark shows the calls initiating but then don't end making it seem it's a long call. Work Done: I am using the most recent SIP firmware on the NRX. I have to enable supervision otherwise the call never...

Thanks!!! Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Does anyone have any experience with the following? Symptom: 1. Some calls dont get recorded. 2. Some calls record multiple calls in the same stream. a. Agent A is on a call then Agent X suddenly is heard as well on the recorded call and both get recorded together until Agent A hangs up. b...

Anyone have the mapping information in the subject line? thanks for any help. Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

I have an NTR logger that developed a sudden problem with recording audio on an avaya active solution. Cm I believe is 6.x. AES also 6.x. Symptom: 1. Calls are being merged creating distorted audio or not recorded at all. 2. Using multiple registration. Single step conference is not supported...

Does anyone have any experience in reading what a valid AES TSAPI spill looks like? I am looking to see if there are any issues with the UICD presentation. I have a ticket with Nice in regards to calls not being recorded and error logs show that UCID is not being detected on both calls. I would...

Oh boy! Thanks!!! Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Does anyone know if an NRX using a Digital Cybertech Parrot Board requires resistors in between the dmark and the recorder? Have some strange recording issues such as noise and triggering problems on some lines. A few record cleanly but stop recording after a while. Trying to figure out the...

Hi All, Does anyone have an old manual that actually has the old CTI values for the lamps and buttons for the 302C Attendant phones? Any help would be appreciated. Truly, Juan Rivera Senior Technician support@microstrat.com jrivera@microstrat.com P: (973) 625-7721 1140 Parsippany...

I know Nice does not officially support this phone for the NRX but has anyone tried to record it using a V1 board and the latest (last) Toshiba Firmware? Has the protocol changed between the DP and prior models that still work on the CIX Strata? Thanks Juan Rivera Senior Telecomm. Technician...

Thanks kyle555. I will pass this on to the vendor and hope he understands what he needs to look at. Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Its using S.O. by the way. Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Is there anything you can tell me on what is a possible problem? I am providing the logs relating to conference resource 18651 and the process string of #!1000063. 2018-02-21 16:41:00.014 INFO Flag Phone Change for Phone [1000063] at [conferenceResource.cpp:565] 2018-02-21 16:41:00.030 INFO...

Hi Everyone, Does anyone have any idea why on a Nice NRX with Active Avaya Integration 10.3.x has issues with some conference resources? When they CF resources are active in the pool they cause invalidDeviceState errors and no recording is done. These resources are (supposedly) configured the...

Hi Everyone, Does anyone have any idea why on a Nice NRX with Active Avaya Integration 10.3.x has issues with some conference resources? When they CF resources are active in the pool they cause invalidDeviceState errors and no recording is done. These resources are (supposedly) configured the...

Does anyone know if Nice has a solution such as the Nice Trading recorder or the Nice Recording Express that can handle Shoretel VoIP SIP recording with encryption enabled? Thanks for any help! Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Hi guys, Does anyone know why an NRX would be able to recorder all the M3900 series phones except for the M3903? Its in the series which means they are technically using all the same protocols. The other models record fine but the M3903 sounds horrible and doesnt trigger properly. Any help...

Here is a sample of the avayalink log file. Maybe something there. 2015-04-08 15:00:05.842 INFO [#!0639]CSTA Confirmation Invoke ID: 3027 /Ref:639 / event 38 2015-04-08 15:00:05.842 INFO [#!0639]Querying device (18610) done 2015-04-08 15:00:05.842 INFO Flag Phone Change for Phone [639] at...

Supposedly COR is correct and the SO options are enabled. I will have them perform a list trace and provide the output on my next post. Thanks for helping. Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Only service observation. 2015-02-11 15:15:15.341 INFO DMCC: <[424][CSTAErrorCode][unspecified] 2015-02-11 15:15:15.341 INFO [#!1000001]<[CSTAErrorCode][unspecified] 2015-02-11 15:15:15.341 ERROR [#!1000001]CSTA error [0] What logs are needed to be viewed to determine the issue? I have...