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  1. tiagofcnmoreira

    Hipath 4000 V4 - PPP Dial configuration

    Hello Moriendi... Thank you for your answer. However, on the Hipath4000 side, all is configured, and weel I suppose. My problem is the configuration on the Hipath Expert Access / ComWIN side. Do you have any screenshot or tutorial on how o configure it? Thanks you!
  2. tiagofcnmoreira

    Hipath 4000 V4 - PPP Dial configuration

    Hello, I'm having trouble in configuring the PPP Dial in Hipath Expert Access to access an HiPath 4000. I know the Hipath is accessible via modem, as I already tested in the past. However, I'm having trouble in configuring the connection in COMWIN. Does anyone have a tutorial on how to...
  3. tiagofcnmoreira

    OpenScape 4000 V7 AC-Win Call Transfer Return

    Hello, Sorry for the delay, but now is all working. After some time checking what was changed during the week, I noticed that I removed the ATNDDID extension of the Operator Group. Altough I was not using that extension for nothing, apparently the RECALL feature uses that ATNDDID. Thank you...
  4. tiagofcnmoreira

    OpenScape 4000 V7 AC-Win Call Transfer Return

    Hey donb01, I checked the timers, and in fact the RECALL timer is at 30sec, which is right. When I make tests, and the call is transfered from the ACWIN to the extension, it takes 30sec to drop. So I think that the RECALL is being tried but unsuccesful and the call drops. Other tests I made...
  5. tiagofcnmoreira

    OpenScape 4000 V7 AC-Win Call Transfer Return

    I tried adding CECO to the COT but the problem still persists. I'm running out of options! I already reset the trunks, the extensions involved but still no luck. We made some changes during the week but none of them were regarding the trunks: we removed some TACSU that were not being used, we...
  6. tiagofcnmoreira

    OpenScape 4000 V7 AC-Win Call Transfer Return

    Hi sbcsu Thanks for your fast answer... I checked the COT, and it doesn't have RCLS configured: ADD-COT:100,XFER&ANS&CEOC&CEBC&CPS6&COTN&BSHT&LWNC&NLCR&ICZL&DFNN&TRBA&DSDL&NTON,,; Do you know if there's anything else that may be causing this issue? It didn't happen until 2 or 3 days ago!
  7. tiagofcnmoreira

    OpenScape 4000 V7 AC-Win Call Transfer Return

    Hello, We have a OS4K V7 with AC-Win IP V2. Everything was working perfectly, however we started to notice that when the operator transfers an external call to an extension, and that externsion doesn't answer, the call drops. The usual behaviour was: an external call arrives, the operator...
  8. tiagofcnmoreira

    HiPath 4000 V3 - Call Forwarding - Keep Calling number information

    Hello, We have an HiPath4000 V3, with 2 E1 trunks configured. In the following scenario: A-Number calls B-Number....then B-Number has a System FWD configured to C-Number...when the call reaches C-Number, it appears B-Number as the calling number. The A-Number and C-Number are external...
  9. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    From what I see in the documentation, that Idle Pattern has something to do with ALAW and ULAW. Since the system is in Europe, and we're using ALAW, the value that should be used is 213. Do you still recommend changing it?
  10. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    Thank you LoPath, Do you remember what issues the "Idle Pattern" was causing? What does that value do?
  11. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    I was wondering... Will it make any difference if I remove the attribute DMCALLWD in SDAT from the extensions? What does this attribute do exactly? Thanks...
  12. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    Hello donb01 and sbcsu! I tried activating DMC in CGWB but the problem still occurs. I'm running out of ideas, do you guys have any other idea on what can be causing the problem? Thanks!
  13. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    Thank you very much donb01 and sbcsu! I will try to activate DMC in CGWB. I already confirmed in SDAT that all phones are configured for DMCALLOWED. So I'm not really sure why in CGWB the value is 0! I will let you know if there's any difference.
  14. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    By the way, Here are the configs from one extension and the CGWB of the STMI card: ADD-SBCSU:XXXXX,OPTI,IP2,1-40-10-19,OPTIIP&API,1&2,25,15,5,2,5,2,0,0,N,0,10,0,1,N,0,15,N,,,Y,0,N,N,N,Y,N,,,,,,,,5,,,,N,NORMAL,Y,PORTUG,0,ALL,,0,TSX,,,,,,,,G711P,; ADD-CGWB:40,10,NORMAL,10.1.1.1,255.255.0.0...
  15. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    hello sbcsu, No, the problem only happens on internal calls, and between OpenStage phones. If the call is between Optipoint phones, or between optipoint and Openstage, the problem doesn't happen.
  16. tiagofcnmoreira

    HiPath4000 V5 - OpenStage phones Noise

    Hi all, I have a customer with an HiPath4000 V5, and some Optipoint and OpenStage (15, 40 and 60) HFA phones. The customer started getting some complaints of the OpenStage users that in some calls, when the call is established all they hear is noise. If the user drops the call and makes...
  17. tiagofcnmoreira

    OpenScape4000 with XMU+ Interalia

    Thank you very much donb01, I will have a look at the documentation. However, do you know any way on the OS4K side to allow me to transfer the call to the ACWin group (12345 - ATNDDID)? and not the 56789 - ATND?
  18. tiagofcnmoreira

    OpenScape4000 with XMU+ Interalia

    Hi donb01, Actually I already thought about that, but Interalia doesn't sell T1/E1 cards for XMU+. So if there's any solution for my problem, with the hardware I have atm, that would be nice.
  19. tiagofcnmoreira

    OpenScape4000 with XMU+ Interalia

    Hi sbcsu, I found the stencils on the papagaiosystems website, in downloads for siemens. Can you help me with something else? This XMU+ replaced an old IVR solution that was connected through an E1 trunk. The script was basically the same, caller hears prompt, and then is transferred to...
  20. tiagofcnmoreira

    OpenScape4000 with XMU+ Interalia

    Hi sbcsu, Everything is now working. I had to adjust the hookflash timer on XMU+ side. Now it works with 150ms, and the dial string "!,,". Thank you for your help. I just have another question that has nothing to do with this...are there any Visio Stencils for the new ECOSERVERs? I had the...

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