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Thanks for the star IP Guru!

The LAN IP is only internal. WAN IP is on a separate outside IP locked down for only the ports needed for voice traffic. No way to get into manager or Sip Trunk programming from outside. The country restrictions are locked down at the sip provider. We monitor the outside ports and sometimes see...

We did get hit once already for someone coming in on our sip trunk while we had an ATT pots line connected also, we did learn a lesson but since we jumped on it right away, eventually we did not have to pay the 10+ K... now our sip trunks are locked down to a couple countries only since most...

intrigrant that may work, I know there is a "drop" module, I have used that before. Thanks if it works I will come back and let all know. Happy T-Day !! Okkie, this is for our office of just a few people (under 10) I am still recovering from buying the licenses for IPO server ed. just so we...

and also using only sip trunks..

Yes, actually server edition : )

Anybody do this? I have blocked numbers before but not names, we get a lot of calls from silly callers like NAP INFO, SUPPORT INT, etc that are robo calls and just beep when you pick up. The CID number changes every time but the name stays the same, so if we could block by name our office...

I was told by an off-forum tech that the SCN links should not corrupt a config but that on rel 9 using a 9.1 manager could.. and that may be in play here. I did tell the customer what you stated very early in our relationship with them... 5 years ago! : )

We have 8 SCN'd IP Offices (all IP500V2) on various releases of 8.1 and 9.0 and for a while, 2 of the locations have had random partial memory loss. The two types of loss are all button info at one location and the other voicemail passwords and email addresses. Reboots seem to fix it for a few...

Thanks sizbut and tlpeter, that they are similar is good, we found that "contact recorder" can be launched from our 9.1 app server (used to have advanced previously)... will play with that but I think I have enough to move forward, thanks for the posts!

The customer has Server Edition. They have 3 devices, server edition a ip500 gateway and i think a third server as an app server w vm pro... will need to dig into their config a little more. Big concern is can contact recorder do HTTPS and do you access the recordings from a browser window...

Now that with 9.1 Advanced Edition is no longer available for 9.1 along with Contact Store, and the customer at 9.1.7, what other options are out there for call recording that have the ability to choose https (for HIPAA requirements) for the client retrieval of messages? With ContactStore one...

I was able to make a replacement cable for this. Just use a regular short straight through network cable. Now the fun part. Using a dreml tool or a file, lop off a corner of the plug on the clip side from front to back at a 45 degree angle. Do this on both top sides (left and right with the...

That makes sense. The reason I needed to do an emergency upgrade to 4.12 was because of issues w VM on its matching 4.0.5 release. Users on the Dig 30 module inexplicably lost use of their touch tone buttons, hence could only receive calls. There was a post about that here and that clued me in...

At a new customer, I recently had do an emergency upgrade of the binaries and VM Pro since they were on 4_05 and the vm stopped working. Before they were my customer they are saying (although she may be mistaken she is starting to admit) that when they got an vm forwarded to their blackberry...

PS.. after a while an ERR5106 appears if that helps. XMT006 5 ERR5106

Thanks NTOLdTimer I finally have output on the screen. My issue was the mystery 9 pin cable I rigged up. I toned out one sides pinouts but not the other! The second side had pins 2 and 3 reversed so the color code on one side did not match the color code on the other. It would have worked...

Thanks for replying. I just tried the above hoping it would happen. No luck. Double checked my cable with continuity and made the 3 connections per your instructions. I used hyper terminal earlier on a system so I know I had the com port right. Tried the 9600 (per dip switch) and 8-N-1...

Or advice on where to purchase this (NTBK48AA cable). I did find the 9pin pinouts for RS232 single cable but not for my gear. Using it for training. I can see the 48 pin female amphenol connector labeled SELV and also two 9 pins also labeled SELV and P2 (male) and P3 (female) respectively. Any...

Thanks for the detailed instructions dphoneguy and fonedoc, we should be trying this out later this week. Appreciated!