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Good to know. Thanks!

Hi Sean - Sorry I wasn't too clear concerning the "blank". My concern is line number 2. Will that have any impact to the other skils' call flow?

Hi All - I'm removing a single skill from a couple hundred Agent IDs. 1. Is there a fast inclusive method I can use? 2. If a skill is left blank after deleting it, will that cause any issues? I seem to remember that it will but that may have been from older versions. Thanks all! Scott

Ah....let me check on these possibilities. Thanks!

I think you nailed it. Looks like I may need to remove V1? I see the vdn 1013342 goes to vector 7900 ...but also V1 is routing to a station.

Good Morning All - Release018x.00.0.822.0 I’m getting calls conferenced after removing Time Of Day routing in a specific vector that feeds two locations depending on what option they choose. Calls arrive via a simple two option driven menu. It only happens on Sundays and it doesn’t happen...

Wondering what the process might be to make this leap. Have to upgrade 5 to 6 to 7 to 8? Don’t need details. Just a high level overview.

Sounds simple enough. Thx.

Hi all - I need to allow a couple CC mgr to be able to use SO to listen in on calls for training. Is there a clear and simple doc on the required programming needed of the set and of the group? We have 2 managers wanting access to listen in on roughly 20 agents. To date I have cor 3 setup to...

Joe - I'm not on site so I added "#" at the end of the TFN. Didn't seem to help.

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The 8xx number is an external toll free number that resides elsewhere. Call Flow: x5684 [2500 set hanging on the gateway] dials an internal VDN of 6586 which in-turn has a vector of 586. 586 then pushes the call to the Toll Free 800#. Just had a thought...could be silence on the front end of...

I thought I'd trace the complete call path from the ext out in the field hanging off a g450. As far as the 11 sec processing time it's not visible...i.e...the gw/CM took 2.5 secs. I also was on the phone with the person in the filed dialing the phone. Told her to tell me when she dialed and when...

Randy – Q. When you say the extension dials to the VDN. Do you have a station with a Coverage Path that has a coverage point that goes to the VDN? A. Ext 4321 dials the VDN directly. The vector’s step 1 has a wait time of 2 secs. Step 2 is route-to the TFN. David – Great test. From my desk...

Hi All - as the subject implies an ext on the CM dials a VDN that goes to a vector that sends the call [via dialing 9-1-800-xxx-xxxx] to the TFN. Takes 11 seconds from dialing to hearing ringing. Not good. Would like to speed that up. There are some obvious options but wanted to see if others...

Perfect. Thx!

Morning guys - the 8 port 711 is going in a g430 to add analog sets. My question is which slot? v1 and v3 are open. From what I've read either would work but thought I'd ask those who know. Also, current slot 2 I believe is 127v2xx. If I slide the 711 in v3 would the card be 127v3xx? Thx, Scott

Hey guys - found this method of running an annual report for # of calls. You can specify number of months you want. In my case I just needed 12 months. CMS -> Reports ->Historical -> VDN (or other value) -> Report (Skill) Monthly -> OK -> OK

Thx David. Will try that.

Hi all. Needing steps on how to run reports (vdns and vectors) for a year's activity. Via Report Wizard I see 4 options with the longest as Monthly. Thx again...