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I would like to know where I can find a more meaningful description of what event codes are and how to resolve the issue. Specifically: 41550: The SM could not start nboms 41560: Service nboms has dies too many time 41505: Service nboms failed the sanity poll; rc=40606 Is there a source...

Application Performance Report: Threshold is set at 45 seconds and 15 intervals One of the intervals list Answered Delay as 33 seconds but Ans After Threshold is 1. In that particular interval there was only 1 call offered and the threshold was 45 seconds. Any help would be appreciated.

Does anyone know how to unlock an Application when it is locked by a user? I think it is a result of not backing out of Application Builder correctly. When I try to open it it says "Application is locked. If opened, it can no longer be recovered from another copy. Do you wish to continue?"...

It's an option 81 with 3.0 software. Need Secure Password, which I think is the same as second level. We don't know what it is. Does anyone know of a way to reset that password?

Does anyone know if there is a way to block incoming calls based on incoming number?

i have built the queue and the schedule block with yes to agent ID mode and entered a huge range of ID's . when the agent logs in they are not prompted for the agent ID number. Does anyone know why this might be happening? Thanks in advance.

Thank you! What I found out is in Symposium, after you put your DN call on hold you must press you in calls key once to signify you are available for calls before an ACD call will present.

In the Presentation Class, I have Put DN on Hold to Answer Call checked but it is not allowing me to put a DN call on hold to answer an ACD Call. Does the RDNA prompt have to be answered NO in the actual ACD Queue that the Symposium agent lives in or does Symposium override those prompts...

I'm looking for the maximum number of hunt steps per chain on the newer systems. I can only find info on older models which range from 16 steps to 30 steps. Does anyone know the limitation on Option 11C

For some reason, even though i have a service level threshold of 120 seconds pegging for the skillset and the application, calls are still pegging at the default service level template value of 20 seconds. Does anyone have a clue why this is happening? thanks for any insight to this problem.

Phone A is set to FNA to Phone B (Phone B is across a tie line). Phone A does forward to Phone B which has Second Level Call forward turned on but the call does not foward from phone B which is programmed to FDN to voice mail. The call just keeps ringing. does this have something to do with...

Would you by chance know why in an Application by Performance report the Answered calls, and Abandoned calls fields don't add up to the Offered Calls field? I can't figure out how this is pegging? Thanks again for your input!

Does anyone know how Symposium Express will peg a call that opts out of waiting in queue to go to voice mail? Is that Abandoned or Answered? Any input will be greatly appreciated. Thanks.

I know pegging can be a little complicated but does anyone know why on an Application Performance Report in one 15 minute interval the Answered aftr Threshold says 1 but the Answer Dely, Avg. Answ Delay and Mx Answer Delay say 43 seconds? The Application Threshold is set for 2 minutes. Thanks...

as i thought. Thanks for the response.

That is my question. We have a customer that wants the supervisor of the call center to have the ability to log in an agent from the supervisor desktop or phone. I cannot find anyway to do this but I wanted to check with you all.

thank you all for your input!

Does anyone know how a call will get Pegged in any report if the caller enters the call center CDN and waits in queue for a while but then presses 1 to leave a message in a call center mailbox? Is that abandoned or answered?

the problem is when a call come in over a PRI, the call rings the phone but when it tries to forward to voice mail it gets dropped. is this something with the programming of the route? Internal calls foward fine. thanks.

You changed "Maximum Prompt Size" in Messaging Management, correct?