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Hi Folks At the moment, our company's telephony team is able to get metrics for how many multimedia calls (email interactions) come into an agent. However, is it possible to determine which agents perform a TERMINATE on those Avaya emails, which will allow is to better know if they have closed...

Worth a shot. I'll also ask her to temporarily relocate her phone to the opposite corner of her desk in case her neighbour on the other side of the cubicle wall has a power bar or radio or something that might be causing it. Thanks Ddog!

Montyzummer: Old set was TDM (M3904 on CS1K with Callpilot). Current set is Avaya 9611G IP phone on Avaya CM. Smokinjoe: She's tried both handset and headset (wired). And I've also replaced the entire phone. Thanks!

She's in a cubicle. What might be some typical sources of EMI in an office environment? Certain types of printers? Power line in cubicle wall? Proximity of phone to PC or monitor? I would agree that it sounds like it could be some type of interference, only it wasn't an issue on her old...

Hi SmokinJoe It's been happening for her ever sice we transitioned her from Avaya Blue (CS1K with CallPilot & M3904 digital phone) to Avaya Red (CM with Aura Messaging & 9611G IP phone), about a month ago.

Thanks for your response. The closest person to her is on vacation, but I've asked her to inquire as soon as they're back. In the meantime, I'm just trying to see what else it might be.

I support an Avaya CM with Aura Messaging in conjunction with “9611G” IP phones. I got a support ticket from a user who keeps hearing a brief “white noise” type sound immediately before the playback of her voicemail greeting and recorded name. The noise fades away and is gone as soon as she...

Hi Markus Thanks for your response. Just one more quick question, if the database revision would suppress the generic system greeting enterprise-wide, does this mean it would also be suppressed for users who choose to turn off the custom greeting and use only the generic greeting? I.e. would...

Hi When a caller is routed to my users' voicemail in Avaya Aura Messaging, their personal greeting is played, asking the caller to leave a message. This is immediately followed by an automated greeting asking the caller to leave a message again, ("Record your message after the tone. When you...