Search results for query: *

My question is, if call X goes to vector 1274 and is not answered, but rolls into another waiting queue (e.g., Tier 1), when Tier 1 answers that call, is call X included in the ACD count for Tier1? In that case, the sum above would be over-reported, because we have added the full inbound AE...

I received this error message while trying to login to CMS Supervisor after it was re-installed. I cleared the cache but was unable to resolve the error. Can anyone offer a solution? Thanks

How do I block Verint from recording Credit Card information from the Customer. I know there's a setting to block it somewhere.

Can someone please advise me on how to turn off Music on hold on my TDA50 Hybrid. I attempted to turn BGM off through the phone but was unsuccessful. Please Advise..

So should a reboot of the User's PC resolve that issue?

Can anyone help with this? I haven't seen this error message before. Thanks

I have an agent set up in One-X with all the proper credentials but when she logs in, it won't go past the Registered screen. I can see her extension on the Pop up. Any ideas why I can get past the Registered window. Please Advise

All; I haven't worked on a Partner for several years. I'm having trouble setting up the voicemail for extension 10. When I call the extension, it'll ring and the greeting plays. I'm not getting the beep to leave a message, it disconnects on me. Can someone help refresh my memory on what needs to...

I'm trying to call a 844 area code from my Definity G3 but the call is unnsuccessful. I keep getting a denial code 1164. I tried to adjust the call route by removing the "9" but the call still wouldn't complete. Please saee the call trace below; With the "9" inserted in the route pattern...

All; I created a call answer group with 5 extensions. If no one answers, the call goes to voicemail. What do I change so internal calls can ring the extension and not the Call-Answer group? I want to be able to transfer calls to the stations voicemail. Thanks

This is a new install. Below is a Li trace. LIST TRACE time data 16:19:51 TRACE STARTED 03/20/2015 CM Release String cold-03.0.124.0-22098 16:20:20 active station 3010 cid 0x129 16:20:22 dial 3010 16:20:22 redirect station...

I have a CM 6.2 with an embedded CMM. When callers transfer into the Voicemail after 4 rings, its asking for an extension instead of just tranferring into the voicemail and letting you leave a message. Is there a fix for this? Please Advise

Thanks for the advice. It worked well

I didn't think so. I'll go back to the LEC. Thanks

Does anyone know if the Merlin is capable of blocking cetain incoming phone numbers? If so, please advise. Thanks

That link was very helpful. I'm having a issue with the TAC and unable to dial out.

All; Can someone please re-fresh my memory on programming a private POTS line on a button for a CM 6.3. I memory is fading fast. Thanks Brain Cramp

If I create a PCOL for each line, how will I set the Route Pattern up. I normally set the Route Pattern to my PRI, but in this case I don't have one!!!!

All; I'm currently installing a new CM 6.3 from scratch. I have 19 POTS lines that ring on individual extensions. I was going to create a Trunk Group for each line, but that seems like an overkill. Can I create 1 Trunk Group and add each POTS line as a member? I also need to point each POTS line...

DISREGARD