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Below are comments from the client Hi there, I can see how to change the greeting but somehow it reverts back to the old greeting after time. This is happening on many of the phones but not all users. There may be a method to delete the old greeting message to make sure it could not pop up...

Hi team, we have a new client on board with Avaya IPO installed by someone else, they are having the below issue, they are running R11. I think it's CPE related at site B, below words from clients • Desk phones can call all other sites with no issues but the Dect phones have issues when ringing...

Hi there, I have an IPO R11 running on embedded The customer wants to run the business song/jingle to play before the greeting kicks in. Has anyone done this before or have an idea. Thanks for your time. Regards

Hi team, I have a site running IPO R9, the client wants to change the holiday greetings and asking if this can be done using the star codes on the extension phones. Is there a way we can listen to the current greeting, record a new and activate the new using the star codes? Do we know if this...

Hi team, I have to move these services from a network PC to cloud offerings, any suggestions or tips would be appreciated Thanks

Okay @ okkie26

Thanks, Okkie26 for coming back Can you pls explain both options, I'm new to networks

Hi team, I have a main site A running the IPO50v2, we have another site coming up and needs few desk/DECT phones. Site A and new site B will have a VPN tunnel. The requirements are to have the SIP phones at site B using the tunnel. Can you pls let me know the best steps and the NAT/ports that...

Try and see the codecs used, the RTP range for each, isolate each, and see it works, test all posibilities

Could be the network layout, design equips, etc the SCN totally depends on your network infrastructure and how well it's set for the VoIP implementation

Hi team, I have a site running IPO R10.1, the reception console comes up with the below error, the issue started just recently.

Hi team, I've got a site with IPO running on R10.1 (upgraded recently) and the VM Pro/One X running on R8XX, I've been looking at the ipofficekb but cannot find the steps to upgrade both applications. They both running on windows. I'm thinking R11 for all 3 as I want to use the same Win PC...

Windows based

Hi Westi, I have not been to the site yet to test this further, this is what I got from the client He records a new voice mail message and it works for a period of time then it reverts back to the original message. We have tried changing it multiple times. It's embarrassing as the old message...

Hi team, I have a site running vm pro R10 One of the user's voicemail is playing up, the person records a new personal greeting, it works a few days and reverts to the old original greeting. What could be causing this?

Hi team, which is a better option for the SIP trunks, can we have separate outgoing CID with peering

Hi team I have a scenario where 2 businesses will be using 1 x IPO 500v2 SIP trunk/IPP Ext'n with their own Trunks and DDI's, the incoming should not be a problem, just wanted to know how to route outgoing calls ousing their own DDI's and main trunk numbers. TIA

Yes, your phones will be supported on the newer version, cheers

Hi there Does anyone know any freeware for Outlook for IPO500v2 R11.1 on Wins 10? The client does not want to use the IXW.

Hi there, I think you will have to go ADI to PLDS Lic, swap on the SD card if it's a V1 chassis, proceed with license and software upgrades