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I have to install a line side T1 card in a second shelf of option 11. It is is slot 5, so the tn is 0-1-5. What is the addressing for line side card for that shelf? I am assuming it isn't set (off, on, on, on ). How is it counted on second shelf, would it be card 14? Some clarity is greatly...

Hey all.... Trying to CDP a COT trunk and I keep getting a SCH0265 - DN not defined. I have the CDP extension already in place in CDP but will not let me change the ATDN in LD-14. I am trying to point my trunks from an old Nortel system to a Cisco Call Manager. It will work with an ACD built...

I have a customer asking me about caller ID on a COT line that is not working and wanting to turn it on. The trunks are copper lines (No PRI), what needs to be turned on to make this happen? Does this need to be a a PRI in order to have D-channel capabilities to pass the caller ID information...

After much research, I have found the problem. The RDB did not have an IDC table associated with the route. There was a table built with the 1645 in an IDC table, but the prompt "IDC" in the RDB was set to "NO". Set it to "Yes" and associated the table and amazingly the calls started going...

I am in the process of a cut-over from Nortel / Avaya to Cisco. The incoming trunks will be in use for a few more months in the nortel switch. The problem i am having is pointing the incoming DID number (PRI) 1645 which is pointed to an IDC table and converted to 6200. I need to forward the...

No dice. No output on my screen from our main incoming dchannel, which is extremely busy.

I am turning on d-channel monitoring in ld 96 and nothing is appearing. It appears a technician turned off the output target for the tty port I am on, how do you turn it back on for a specific tty port? Thanks in advance!

How do you turn off voice mail from appearing in outlook? An end user doesnt want her voicemails appearing in her email box. I am trying to learn call manager, but having a hard time with it (Nortel Guy) Any suggestions would be greatly appreciated. Thanks in advance!

All the setting are correct gpua dpua pua. The only thing that has changed was the insertion of a new extension on Key-0 and moving the old extension to key 1. They are complaining that they cant pick up key 1, being it is their old extension that everybody knows and calls. The higher ups wanted...

The keys are marped corectly and the lpk is also set correctly. AI was fearing secondary keys couldnt be picked up.

I just added a new extension to a phone on key 0 and kept the old extension on Key-1. People are complaining they cant pick up RNPG key 1. All of the phones are in the same pickup group, the only thing that has changed was a new extension. Am I missing something here? Thanks in advance!

I am looking to see if I can change the 'no response' timer in application builder after the 'thru dial' script is played. Right now it seems to be 4 seconds before it goes to the next menu choice I have set up if no response. The HELP section tells me to change it in the Call Pilot Mgr in...

I have a phantom 500 set that rings on 4 other 3904 phones (A small help desk environment)that will go to voice mail after 4 rings. But when someone hard call forwards their 3904 phone and they receive an external call (An internal call will go directly to voice mail) the call will drop. Any...

I started deploying Nortel VOIP around 2005 and we had some echo issues, and our IT guys saw the opening and said the stuff was junk, and Nortel at that time was filing for bankruptcy. But, the most amazing thing, is that echo problems exist with the deployed Cisco equipment. I am also having...

Well we currently have 22 nortel switches in place and current on software 7.0 and even 7.5 on some switches. I just cant see ripping out the infrastructure for the sole purpose of putting in a Cisco system. I have 3 call centers and I dont trust an unproven product for the sake of changing the...

Im sure this questions has been asked, but here we go again. I am looking for pros and cons of Nortel / Avaya vs Cisco. Our IT depoartment is going in this direction (Cisco Voip), and I think it is a huge mistake. I am looking for non biased opinions on the systems, and does anyone work on...

I just upgraded my switches to 7.0 and need to figure out how to change the time. I know LD-02 does not work this way. does anyone have a procedure on this? Thanks in Advance!

I got an old Norstar system and I cant get into the menu through the default password. Is there a "Backdoor" into it? I tried **config, and no dice. Any help would be greatly appreciated.

I got an old Norstar system, and cant get into the menu due to the password changed. Is there a default secondary password to try and get it? I used **config, and no dice. I need help> Thanks in advance!

You guys are alright! Thanks for all the input. I never took notice to that 6900 and 6990 difference. Learn something new everyday on this blog. Thanks a bunch guys!