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Jeff3558 "Longest Idle Agent" setting in the queue will distribute calls even to agents in the group. But they learn the tricks. I had a group that would not answer the phone. so I programmed the phone to log out of the queue if ring no answer. Pretty soon the queue is closed and the manager...

John, It was. I had the installers come back in and run a new isolated ground for the system entirely , as it kept shocking me when ever I would get close to the switch as well and the static noise and screeching complaints throughout the site. I have also had water get in the buried conduit...

John in Texas, Not sure this will help, but years ago I had an issue with something similar through the entire switch. Lots of static and screeching noise. Turned out to be poor grounding. Re-ran the isolated ground and the issue cleared. Maybe grounding gives a place to start.

Anyone have some specific documentation and/or knowledge on the how to setup the cordless phones on the ESI system? These are older model phones. Can I reset the phones to different repeaters or reset the repeaters? Any trouble shooting tips would be helpful. Question? Can the 900mhz cordless...

This is a two part post: Does any one know if ESI offers Training and where that can be found? and How to add an ext. to a hunt group with just phone admin access? Thank you in advance.

Hey Guys, Does anyone know if ESI offers classes for Administration Certification, anything? I really would like to have more control of the switch. I mean I really would like to administer the switch but can do that is I cant get in there.

Thank everyone for the responses. They are greatly appreciated.

bdk76, Talk to me, tell me more. Just a standard old cordless phone you say? telcodog, for the record I didn't get rid of the Nortel switch the company I worked for at the time did. I now work for a smaller company and the ESI was here when I arrived

I miss my Nortel...she was a good old girl. Anyway, can someone tell me why on the ESI system the desk phones are like 49.00 but the cordless 900Mh digital phones still cost up to 600.00? Anyone, anyone at all? That being said is there an alternate solution to cordless devices on the ESI...