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Thanks AvayaTier3 but one more questions. What if I have some users at their desk and some working from home but logged into One-X using their station extension? I want the indicator ligh tto show for both users on hardphone and softphone users.

thanks joe2938 I initially offered the aut-msg-wt button but some users prefer the red light indicator to work. At this point since I can't figure out the indicator light I may just go ahead with the aut-msg-wt button. Thanks.

h323 stations working from home using Avaya one-x communicator and no one has been able to get s lit up lamp. I did read somewhere that we need to enter all the voicemail server info in the Avaya one-X® Client Enablement Services server BUT we though that was only used for One-X mobile so we...

Hi, can someone help tell me why work from home agents using Avaya One-X Communicator do not get the red light indicator on the softphone to light up? What could I be missing? Thanks.

Thanks kyle555- Will that take care of inbound and outbound? Sorry I am a newbie to SBC's/ Session Mgrs. Thank YOU so much.

Hello, urgent request here. We have a circuit with a carrier that has an issue but does a load balancing thing between our sites. Is there a way we could tell the SBC to no accept new calls, that might get our traffic to only flow to our working location (Location "A") so we can then reboot that...

Question: Doesn't this last line remove HEADERS? A bit confused but still getting it. Thanks.

ok, awesome! I will add that NOW! You are all VERY much appreciated! THANK YOU!!!!

I am now understanding this and do think this is what is needed. Being new to SIP and SBC's etc I have a follow up question. Where exactly do I get the script and the diversion header info? From Windstream? From Avaya?

Our new SIP carrier is Windstream and they are stating that no diversion header is needed in the SBC for them. So, in the SBC, they have "None" under the advanced tab of Server Configuration.

Good morning, kyle555: That would make sense. How can I confirm that? Where exactly does a script like that belong? 7deedta: Yes, we have 2 SBC's Thanks so much everyone. I am really stressed trying to get this to work. So anything helps and is greatly appreciated.

Hi, we migrated from PRI to SIP trunks for incoming/outbound calls but we have some issues with faxes not coming in or going out(from many vendors but not all). Also, Ec500 will not work via the new SIP trunk so I routed them out a PRI for now but I really need this to work. Is there ANY way to...

Thanks kyle555- The error I see via Wireshark is "SIP Syntax error". Any thoughts on what to look for next? Thanks.

CM 6.3.3 and we do have an SBC and Session Manager. EC500 failed trace shows as: LIST TRACE time data 13:25:16 TRACE STARTED 02/03/2020 CM Release String cold-03.0.141.0-24403 13:25:24 SIP<INVITE sip:XXXX@sip SIP/2.0 13:25:24 Call-ID...

Hi, Over the weekend we moved traffic from a PRI to SIP trunks. Well, it worked fine except that we have 2 issues. 1) EC500 Calls do not go out. On the SBC trace we get an error of "400 Bad Request". We are unclear why. 2) Certain "route to" statements seem to be affected. For now, we...

Hello and good morning. Thanks for the feedback. Sean655: Would I set up the trunk on a different port number within CM or Session Manager? phoneguy55: I like your suggestion but RightFax is currently H.323 and not a SIP product (not the version we are using). So, I would be sending and...

Any other ideas? Kwick- Curious, what happens when a traditional T1 is not an option? Since many carriers are eventually forcing customers away from it and discontinuing services.

Sadly, we are finding out the same thing just from our short experience so far. But, I have been tasked with getting it done regardless so I suppose it has to happen and soon.

Hi, I really need some help and appreciate anyone who can assist. I have 2 Carriers that I use and I have SIP trunks with each of them and calls work fine (inbound and outbound) BUT When I use the most recently added SIP trunk for faxing via RightFax the faxes fail (Phone line problem error). It...

You can program it but to make it work you have to press the button- right? The call center would like it to always be viewed and updated without agents needing to press any buttons.