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qtelcom, If they dial 8911, it will go out on an available POTS line and call e911. If they dial 911 or 9911 (as the customer is instructed to dial), it goes through the ARS 50:Main, System short codes are 9N/dial/N/50:Main and 8N/dial/N/0(line group ID)and emergency dial out on an available...

Thanks for the help all, Getting the line provider to fix the routing is an effort in futility (back during the installation, I was not receiving the cpc disconnect signal from the lines. When consulting the plant supervisor, he told me is was 50ms to disconnect, set). Here is what I did...

Joe2938, The previous post were tests with my butt set on each line. And yes, they are "copper relics" from the telco, not digital POTS from the cable company. IPGuru, I will test that this morning. Currently it is set as you have posted, except it is set to Main:50, not feature dial. Thank you...

Thank you joe2938; The copper lines go off hook immediately, and take anywhere from 2 to 4 seconds per line to connect a call, depending on call routing (rural AZ, local and LD calls). Test system here in shop yields similar results. Greatness is the echo of a life well lived and a job well done.

I know this is a newbie question, but I have a customer who dislikes dialing # after 9 and the number ( analog POTS lines, 10 second delay if not dialing # at the end). I have the 7 and the 1 plus 10x short code set up in the ARS, and xN and 10xN removed, but I am brain farting at adding 411 and...

I thought something was odd with the card installation in the carriage. Messaging is in slot 2 and a 308 card is after it on slot 3. Haven't dealt with the Messaging module before. Chalk it up to a little ignorance. I will re-install the cards on Friday and go back through the programming...

Hello all, I have a Partner ACS and Messaging module. The customer got it for free from a defunct business. They have three AA and three lines. Each one is a different business. When the AA kicks in for line 1, It says "mailbox full" after the dial 0 timeout. AA for the other lines works fine...

Were are the installation contractor. We have no say on the equipment. And yes, it is an outmoded system. Thanks for the heads up. I currently have 9.0.6.0 Manager installed. I think I have release 8.1 on a cd at the office, but I need to check. The jobsite is an hour and a half away in rural...

Hi all, I know this is going to sound like a n00b question (and it is), but do you know what release of Manager is compatible with a 400? The company I am working for cut our teeth on the 500v2. We have an upcoming install where the contractor is leasing the customer the equipment. Thanks in...

Will do. Thx. I did remove 1 as the park code initially, but will program it as you have suggested. Greatness is the echo of a life well lived and a job well done.

I was reading another thread where the tech had to set the lines to supervised. I will set that and get back on whether or not it fixes it. Greatness is the echo of a life well lived and a job well done.

Good day all, I have installed a Call Pilot 100 to a customer's CICS and set up their AA and CCR tree. One of the trees is an outside transfer to an after hours message/paging service. This is my first time setting up this type CCR tree, and I think I am missing something. Programming is: -In...

Sorry for the late reply, I had been busy going from service call to service call. Still no excuse. Thanks to allworxguy [2thumbsup]. What he had posted was correct and worked like a charm [pipe]. Still kicking myself for not seeing it right off the bat. Greatness is the echo of a life well...

Sorry for the long delay to reply back. Work has been hectic (Thankful for being busy). The Call Pilot was set wrong. Adding the corresponding line/port numbers fixed it. Thanks for the heads up. Greatness is the echo of a life well lived and a job well done.

I meant to say it is higher than release 6.0 in the earlier post. Line assignments on the CICs show 1-4 as 001-004 and 5-8 as 031-034. Greatness is the echo of a life well lived and a job well done.

Thx for the heads up. The CICS is release 6.0. Lines 5-8 are 031-034 in the CICS. Greatness is the echo of a life well lived and a job well done.

Hi all, I have a customer with a CICS and Call Pilot 100. The AA is set with greeting 1 for all hours of the day/weekend and to answer lines 1-7 after the first ring. The issue I am having is that the AA only picks of the first four lines and not the remaining three. Line 5 transfers to...

Thought I'd finally get around to updating this: A week ago I did some more testing of the Night Answer. I found that if you went in and dialed by name, it would transfer fine. If you put the extension number in (3 digit) it would ring to the operator console. I checked the settings in the VM...

It has a 2 port card / license and both ports/extensions assigned to it are rotary enabled. Greatness is the echo of a life well lived and a job well done.

Hi all, I am asking the experts now, as I am hitting a roadblock with this issue. Customer system is a Merlin Magix Release 3 V.7 processor (CKE5) and Merlin Messaging Release 3.0.The system has 2 blades/card cages with the Messaging Module in the expansion cage. The issue is that after a few...