Search results for query: *

the workforceManagement reports are no running out of the box Reports need some manual adjustment (do not use “Run”!):  – IEX : – Select Topic and Agent  – Basic data: unmark “Show counter name”, Adjust Time period for using 30 min, mark “Automatic Reporting”, Output medium CSV  – Verint :  –...

Daily shifts starts from 8:30 AM till 11:59 PM Friday starts from 3:00 PM till 11:00 PM Thanks

I already adjust the shift plan daily starts from 8:30 and end 11:59 PM but the statistics not reset. Thankst

Hi Janni78 ... Can you tell me from where can I set the time ? Thanks

Hello ... Is there a way to reset a wallboard statistics daily by supervisors? Thanks

I have the same issue ... did you find a solution ?

I see it but there is no answer in his thread .

I try it but nothing change ... The problem just when calling it from outside from inside the announcement is very clear .

Thanks...

Yes ... and when you listen to it internally (dial topic number locally) the announcement voice is very clear. This issues occur just when use it externally from IPO. Thanks

I just installed a new v10.1 IPOCC server and IPO500v2 10.1. When the call goes into IVR playing the wave file, it gets very bad noise and the speed does not sounds right either. It is not the wave file issue as I can hear it clearly from voicemail pro and I also tried the wave files coming with...