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What are some troubleshooting techniques I can try to get our Micros 3700 magnetic card reader working again before I spend an arm and a leg on Micros Tech Support or a new reader?

Any issues with RES 5 we should look out for while we've got the technician's attention during our upgrade? Excited to upgrade and get rid of some old problems, but not looking for to potential new ones.

We are looking to replace our old UPS hardware. We currently have an Oneac piece and a Chloride DeskPro 650. Our Micros dealer is suggesting we replace it with the one they sell: Oneac One404AG-SE Plus Series for $528. The price seemed rather high so I started shopping around, but I can't seem...

I don't even know if we have Crystal Reports so I am probably not comfortable editing them. Yes, we would like all salaried managers to be tracked. There are three of us. No, we will not include any hourly employees in the management labor category. I also emailed my Micros tech support guy. He...

Thank you so much. Would you be willing to give me a bit more direction on how we "can edit the report to pick up the actual amount through SQL?

How do we configure our Micros 3700 so our salaried management labor cost (set up as an annual salary in POS Configurator/Employee) shows up on the second page of the Daily System Sales Detail under "Management Labor?" All of our HOURLY labor cost is reporting under FOH and BOH categories. We...

How do we issue credit card refund on Micros 3700? I tried to method where we press VOID, then the AMOUNT, then the NON-REV key, then swipe the card as usual, but I am getting an error message something like "not allowed with line item detail." This void/non-rev method used to work, but now all...

Thank goodness it's not very technical. Thanks so much—we'll give it a try!

We have TM-T88111 Epson Thermal Printers as part of our Micros 3700 system. The "paper out" light is coming on when we still have a good quarter roll of thermal paper left. It stops printing at that point. Is there some adjustment I can make?

We have a Micros 3700 with three workstations. One of the workstations has a small window that keeps popping up in front of the menu and table screens about every 1-2 minutes, We can touch the pop-up window and move it out of the way as we are entering food orders but it's annoying. The window...

I see the Media File on Touchscreen Designer. I'm wondering if I can use it to open a Power Point presentation for server checklists.

Thanks much. I now have this: Device ID Number [1]: Agere Systems PCI-SV92PP Soft Modem Device ID Number [2]: U.S. Robtics 56K FAX EXT Device ID Number [3]: RAS PPPoE Line0000 Device ID Number [4]: RAS VPN Line 0 Device ID Number [5]: WAN Miniport <L2TP> Device ID Number [6]: LPT1T Device ID...

We have a Micros 3700 as well. Do you have an alias on your desktop call "EJOrganizer?" Micros set us up with that when they did the install. That's what we use regularly to do research after the day is closed. Caught and fired someone of theft using that little gem. Let us know. If you have it...

Okay, went to START-RUN. Typed in "cmd" and pressed OK A black box came up that says: C:Windows\system32\cmd.exe in the blue bar across the top. In the black box field it says: Microsoft Windows XP [Version 5.1.2600] <C> Copyright 1985-2001 Microsoft Corp. C: \Documents and...

Woohoo! Thanks so much ALL of you. Gotter fixed without having to call in for support. Now's who's up for some barbecue? www.parkyssmokehouse.com The smile on my face is for you! Thanks! Julie Parks

I am sorry but I don't know what you mean by "from a command prompt" and "run settle -m." I opened the micros\res\pos\binfolder but saw nothing that would prompt me to "run settle -m." So sorry, I'm more of a Mac person. I am familiar with how to get into the CA/EDC area of POS config, but what...

Thanks Mike. I'm familiar with that area and had already fished around in there. Yes, PRINT VALIDATION was checked for both paid-ins and paid-outs. Just to see if I could jog something I unchecked those boxes for both, shut down and restarted my system, then rechecked them and rebooted. Ran a...

Our Micros 3700 processes credit cards through the internet on a regular basis via a cable connection. Our processing is supposed to revert to dial-up as a back-up method should our cable connection go down . . . which it has! The back-up connection is through a US Robotics 5686G modem connected...

All of the sudden the chits stopped printing on our bar terminal & printer when we do paid-ins and paid-outs. Any suggestions?

Our Micros 3700 processes credit cards through the internet on a regular basis via a cable connection. Our processing is supposed to revert to dial-up as a back-up method should our cable connection go down . . . which it has! The back-up connection is through a US Robotics 5686G modem connected...