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There were other tables with the ccr in use. That solved the issue. Thank you.

I appreciate the help. I have to leave this or now but will try that. Thanks again.

Thanks again curly. Customer is currently only using non-bus hours. When I set it up non-bus was answering and using ccr5. I have ccr4 set up for day use but they are not using it at this time. Everything was fine and they were getting their messages after hours through ccr5 path 1. But last...

Thanks for replying . I disable the ccr under tables but when i go to access the ccr to change a path as soon as i enter the path number it says "ccr enabled. I must be missing something. Thanks.

On callpilot AA is answering with ccr 4 instead of ccr 5 off hours. Table is set to ccr 5 or non-business but 4 answers. Thanks or any help.

I am unable to diable a callpilot ccr tree. When I do in tables and try to change a path it enables the tree. Any ideas? Thanks

When calls are received on the phones a short squeal is heard. Any ideas on this.

Well thanks for everyones advice. Customer has decided to go manual night service and greeting states hours for sat,sun and holidays will all be the same.

Thanks curlycord that explains it well. I understand about setting up the greetings in the vm. However what i can't grasp is the fact their ring/night schedule is programmed to stop at 9 am and start 6pm every day of the week. How does one get the service to come on for the whole day on a...

Thanks. Ringing service is schedule to not run between 8am and 6pm every day. Would customer have turn the service on manually so greeting played all day?? Thanks.

I currently have a bcm50 using scheduled night service. I have been asked to set up holiday greetings and schedules. Have not done this before but see in call pilot where the programming is. As an example christmas eve they close at noon. the regular night service starts at 6pm. do they have to...

Thanks curlycord i will be on site next week and will set that up.

So from the company greeting by pressing *100 the caller will be sent to the general delivery box?

I set up a company greeting but then have to give the caller option to leave a message.

Hello everyone. I have set up night service on bcm to go to vm. However i am confused about setting up a greeting that gives store hours and then give the caller the option to leave a message. Any assistance would be appreciated. Thanks

on this issue I found ext 221 was programmed under answer dn to take ext 222 calls. I unassigned it and cleared problem. However customer at 221 said before i added the 2 new extensions(229/247) she was not getting the calls for 222. Anyway thank you again curlycord for you help. Cheers.

Thanks again I will look at that tomorrow

I added 2 new extensions to a norstar system (229/247) however now customer reports any calls going to ext 222 are also ringing 221. Calls placed to 221 ring only 221. I did not do any programming changes to ext 222. Any suggestions would be appreciated. BTW Curly Cord thanks for last tip it did...

will try that thanks much

on a bcm50 i have one extension that if the customer is on a call on that ext and the second line rings in it goes directly to the vm of that extension and doesnt ring the other sets. any suggestions. thanks.