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I have a customer that has an IP500v2 and a VM Pro running on a Windows server. They've been receiving voicemails to emails for years now through their Google MX service. Recently they updated their data network. Part of that update was to change the public facing IP of their network and...

Thanks. They are currently on 11.0.xx so I'm not expecting any issues, I just haven't deployed this way yet.

I have a client that is wanting to eliminate onsite hardware as much as possible. They want to turn up an azure server with windows server 2016 and setup a VPN to their site. Any issues moving voicemail pro to an azure server?

I have ticked the include hunt group box. The group is in collective ring (I'm assuming I should change it to sequential?)

Currently, calls go straight to the customers AA on their VMP. However, they want calls to route to single receptionist and then to an additional 2 backup receptionists if the first does not answer. If none of the 3 answer, they want calls to go to their AA that has options to route calls to...

Alright, so the site does have fiber to POTs and the busy disconnect supervision absolutely helped. It took it from several bad voicemails a day to a few per week. That being said, the customer still wants it addressed. The voicemail isn't over loaded or nearly full. Initially I found that...

Based on a foggy memory from when we ported them onto this PRI, I believe the carrier is only expecting to receive 4 digits. The trace I just posted with a successful call sending only 4 digits confirms that to me. Either way, it seems as if the system is sending the call to the carrier. What...

Here's a trace from a successful call. 12:46:07 1030571892mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,3318: Digit Key Pressed 2 12:46:07 1030571893mS CMARS: FORM: BCPA - Received Number: 2 12:46:07 1030571894mS CMARS: CMARSTargetingPending 12:46:08 1030572163mS...

I have a customer with about 180 users, mostly digital phones, on r11.0.4... using a fiber supplied PRI for their service. The issue I'm having is this... the receptionist, and only the receptionist gets incompatible and the turkey tone on all of her outbound calls. The ARS short code is...

I set up the gmail relay. However, I was discussing the issue with the customer and they informed me that they currently are have a very unstable and slow internet connection due to some carrier fiber issues. Is that exactly the type of thing that would cause one of the emails to fail and then...

So, basically I could just make sure they have outlook installed and gmail logged into it on a PC that has a static IP on their network. Then I just need to make sure that they leave the PC on and point the SMTP info for the voicemail to that static IP? Anything else I would need to do?

Can you give an example of a free email relay program? and then would I point the SMTP sending to the ip of that machine?

What I dont understand is why theres no attempts that are failed. No sending que thats filled. No error responses. It just seem like the IPO doesn't even try to send. Any ideas where I need to be looking? What could be causing this? We are in the process of getting them upgraded but that...

********** SysMonitor v11.0.4.5.0 build 3 [connected to 192.168.43.1 (SPYC Downtown)] ********** 780319640mS VMAIL Messaging: ProcessVMMData data=<VMM$SECT88355$D$2021/12/27 10:08$230$51$0$0$231$> 780319640mS VMAIL Messaging: ProcessVMMData: Message entry deleted: mailbox=Front Desk...

388786mS VMAIL Messaging: ProcessVMMData data=<VMM$SECT88449$N$2021/12/29 09:48$97275045394$24$0$0$205$> 389799mS SMTP: SMTPServer New Email... 389803mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 1 current_message 00000000 389803mS SMTP: SMTPServer...

I have a customer with an ip500v2 on 10.0.0.4 b5. Its a control unit with a combo card, a pri card, and 2 phone 8s. There is also a dig 30 expansion. Voicemail is embedded intuity mode. There are about 60 extensions and 15 or so are office staff that need their VMs to go to email. I have...

Finally circled back to this, evidently it is not that important to the customer. Disconnect supervision is enabled and their voicemail is almost completely empty, only a handful of messages. I'm going to try rebuilding the SD card to see if that does anything.

I have a customer with an IPO in essential edition. They have analog lines, embedded VM, and about 10 users. When they go to retrieve messages, about half the messages are fast busy signals. Callers claim that they hear the greeting and are prompted to leave a message but when it is...

Derfloh, You were right. That was the issue. The system was setup to show the calling parties DID. Voicemail Pro wasn't showing a caller ID and was getting blocked by the carrier. I just set a new ARS table to use 8N and anything dialing out with that short code shows the main number now...

I just upgraded one of our customers from embedded voicemail to voicemail pro and I'm trying to get out calling configured. They want a voicemail box to call to one of their cell phones if there is a message left in their afterhours emergency box. I've used the voicemail pro client to set it...